SalesForce Analyst - Banking

Summary: The SalesForce Consultant/Analyst role at an investment bank in London involves providing first-line support for CRM users, delivering training, and performing CRM administration. The position requires collaboration with the CRM Manager and support for change initiatives, including user acceptance testing. This contract role is classified as inside IR35 and is focused on enhancing user experience and maintaining CRM policies.

Key Responsibilities:

• Act as first-line support for CRM users.
• Deliver training for user consistency and new functionality rollouts.
• Perform CRM administration (user setup, access rights, reporting).
• Assist CRM Manager with user guides and training materials.
• Support CRM change initiatives, including requirements gathering and release communications.
• Coordinate User Acceptance Testing (UAT) and Post Implementation Verification (PIV).
• Maintain CRM policies and procedures.
• Support Salesforce Champion Communities, audits, and access reviews.

Key Skills:

• Strong working knowledge of Salesforce.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working within investment banking.

Salary (Rate): £520 daily

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT