Salesforce Administrator

Summary: The Salesforce Administrator is responsible for configuring, maintaining, and administering the Salesforce platform to enhance business processes and user experiences. This role involves translating business requirements into Salesforce configurations, ensuring data quality, and providing operational support to users. The administrator will collaborate with various teams to align configurations with governance standards and document processes for sustainability. Additionally, the role requires proactive management of assigned tasks and the responsible use of AI tools to improve productivity.

Key Responsibilities:

• Configure, maintain, and administer the Salesforce platform to support business processes, user needs, and customer journeys using declarative tools.
• Translate business requirements into scalable Salesforce configuration including objects, fields, flows, validation rules, page layouts, reports, dashboards, and permissions.
• Ensure the stability, performance, usability, and ongoing reliability of the Salesforce platform through proactive administration and continuous improvement.
• Manage users, roles, profiles, and permission sets to maintain appropriate security and data access controls.
• Maintain high standards of data quality through monitoring, validation, cleansing, and data governance processes.
• Support platforms change delivery by contributing to requirements refinement, testing, release activities, and post-release support.
• Provide day-to-day operational support to users, including issue triage, investigation, and resolution.
• Work closely with Salesforce Engineers, Product, and Operations teams to ensure configuration aligns with platform architecture and governance standards.
• Document configuration, processes, and user guidance to support platform sustainability and knowledge sharing.
• Take ownership of assigned work items, proactively manage risks, and contribute positively to team delivery.
• Use AI tools responsibly to support triage, analysis, and productivity in line with enterprise governance and compliance standards.

Key Skills:

• Strong hands-on expertise in Salesforce declarative configuration, including flows, validation rules, reports, dashboards, and page layouts.
• Solid understanding of Salesforce data models, object relationships, and data management best practices.
• Experience managing Salesforce security including users, roles, profiles, permission sets, and access controls.
• Working knowledge of Apex functionality, platform settings, error handling, and reporting (awareness level).
• Strong analytical and troubleshooting skills to identify and resolve configuration and data issues.
• Understanding of Salesforce governance, environment management, release management, and change control processes.
• Strong communication skills with the ability to work effectively with both business users and technical teams.
• Understanding of enterprise security, data protection, and compliance principles.
• Demonstrated safe and responsible use of AI tools, with awareness of accuracy, bias, governance, and compliance requirements.
• Minimum of 2 years’ experience administering a Salesforce organisation at scale.
• Proven experience supporting a live Salesforce environment including daily administration, maintenance, and platform upgrades.
• Experience supporting platform releases, testing changes, and coordinating with delivery teams.
• Experience maintaining data quality and enforcing platform governance standards.
• Willingness to continuously learn new Salesforce features and improve platform effectiveness.

Salary (Rate): undetermined

City: Windsor

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT