Salesforce Administrator

We are currently looking to hire a Salesforce Administrator who can support our Network Partners on their Salesforce CRM platforms. This role incorporates everything from day to day support and maintenance, developing new functionality and ensuring the platform is adopted widely and efficiently by our network. This position is a maternity cover fixed term contract for 9 months . If you are experienced managing Salesforce CRM, and can advocate the benefits of the platform to our network, please apply below. This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill) and you would be expected to attend the office at least once a week for meetings. Travel costs to the London office are not covered by the charity.

Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

• Experience
• Strong Salesforce product knowledge, with at least 2+ years of Salesforce Administration A, I, T
• Active Certified Salesforce Administrator A
• Experience in Service Cloud and Non-Profit Success Pack A
• Experience configuring a Salesforce solution to meet the needs of non-profit organisations and/or service providers A, I, T
• Skills and knowledge
• Good communicator both written and verbal A, I
• Ability to use their initiative and think on their feet I
• Excellent time management and organisational skills I
• Must be able to prioritise effectively I
• Personal attributes
• A proactive, can-do attitude I
• A positive outlook I
• Works well under pressure I

Great to Haves

• Experience
• Understanding of the delivery of services for older people I
• Experience, and/or certification in/of Field Service A
• Experience of Gearset A
• Experience of Conga A
• Experience of Jira A, I
• Skills and knowledge
• Demonstrates approach to continuous learning and development within the Salesforce platform. I
• Certified in Service Cloud and Non-Profit Success Pack. A
• Good knowledge of Microsoft applications including Teams and Excel. A, I

Additional Information

• This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
• The role may involve occasional travel within the UK to attend meetings, events and presentations, including some overnight stays.

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.