Summary: The Salesforce Administrator/Engineer role focuses on managing and enhancing the implementation of a loyalty program using Salesforce Loyalty Cloud. The position requires collaboration with customers to advise on features, resolve issues, and ensure system health, with a strong emphasis on Salesforce administration and configuration. This role is based in London and requires two days of onsite work each week. It is classified as inside IR35.

Key Responsibilities:

• Collaborate with customer to administrate the loyalty program implementation.
• Advising customer on new SF Loyalty features and releases.
• Make modifications to the existing setup to modify programs, tiers, point accrual and redemption process, reversals and any gamifications.
• Investigating and resolving issues reported by the customer, analysing and working on enhancement requests.
• Explaining technical concepts to users and providing timely assistance.
• Actively monitoring system health to take proactive measures as needed.

Key Skills:

• Minimum 5 years of hands-on experience in Salesforce administration.
• Strong understanding in Salesforce Loyalty Cloud including member management, rewards and analytics.
• Familiarity with Loyalty Program concepts, strategies and best practices.
• Proficiency in Salesforce configurations and customization. Good understanding on Apex and lightning components and integrations with transaction and marketing system (SFMC).
• Salesforce Certified Administrator and Salesforce Certified App Builder.
• Good to have Loyalty Cloud Accredited Professional.
• Experience in delivering projects in agile methodology.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT