Sales Support Manager

Join Saffron Building Society as Intermediary Support Team Manager 12-Month Fixed Term Maternity Cover

Are you passionate about building trusted relationships and unlocking opportunities that empower brokers to succeed? Do you thrive in a dynamic leadership role where proactive management is key? At Saffron Building Society, we’re searching for an experienced Intermediary Support Team Manager to lead our telephony team and broker relationships, ensuring a seamless experience and unmatched service.

Why Saffron? At Saffron, we strive to enable our members and communities to gain unparalleled understanding and control over their finances. Our ultimate goal? Creating money happiness for everyone we work with. As part of our mission, we acknowledge the vital role brokers play in bridging the gap—and that’s where you come in.

Your Challenge: Driving Broker Relationships and Telephony Excellence

In this pivotal role, you’ll oversee our Intermediary Support Team (Telephone Business Development Managers) ensuring strong, effective broker relationships while creating a proactive, solutions-driven environment that amplifies business opportunities.

• Broker Relationship Management: Establish and maintain trusted relationships across key Intermediary partners. Proactively communicate with brokers, ensuring registrations are seamless and operational processes are stress-free. Oversee weekly checks on declined applications, championing collaboration with Underwriting to unlock business potential. Drive follow-up actions for agreed DIPs and enquiries, ensuring business pipelines remain active and opportunities realised.
• Telephony Team Leadership: Inspire and guide the telephony team to deliver proactive, high-quality engagement with brokers. Ensure every interaction is an opportunity to strengthen relationships and drive successful outcomes.
• Proactive Management for Results: Attend weekly meetings with senior teams, ensuring events and communications are broker-focused and effective. Conduct regular accuracy checks across digital platforms to uphold the integrity of Saffron’s product information and branding. Collaborate closely with the Mortgage Processing team, resolving challenges efficiently for brokers and customers alike.

Key Responsibilities: Make Proactivity Matter

Your leadership will actively enable the team to:

• Manage processes like broker registration, communication, and sales operations, simplifying their experience every step of the way.
• Conduct quality assurance checks to ensure brokers receive fair outcomes and consistent service.
• Respond intelligently and quickly to escalations, appeals, and vulnerable customer needs, turning challenges into win-win opportunities.

What You’ll Bring: An exceptional leader, you’ll thrive on relationship management and proactive decision-making. You’ll embody:

• A Broker-Focused Approach: Deep expertise in the mortgage intermediary sector and the ability to advocate for broker success.
• Strong negotiation and relationship management skills to build long-term partnerships.
• Proactive Leadership: The adaptability and people management expertise to create a solutions-led culture.
• Outstanding time management and decision-making skills to deliver excellence under pressure.
• Regulatory Knowledge: Broad understanding of the UK mortgage regulatory framework, ensuring compliance in every step of the journey.

Shape Success Together

As a leader in your field, you’ll play a critical role in inspiring your team and supporting brokers, helping us deliver financial confidence to our members and communities. Your proactivity, expertise, and relationship management skills will drive Saffron Building Society forward in its mission to embrace differences and deliver exceptional service.

Apply Now

Ready for a role where broker relationships and proactive telephony leadership make a difference? Apply today to join Saffron Building Society and turn opportunities into achievements during this 12-month maternity cover.

Rewards & benefits:

• 33 days holiday including bank holidays
• Holiday Exchange Scheme (buy or sell holiday days)
• Performance Dependent Annual Bonus
• Company Pension Scheme with 5% Employee and 8.5% Employer contributions (subject to eligibility, T&Cs)
• Life Assurance & Income Protection
• A flexible and supportive working culture including access to mental health first aiders and lots more…. please get in touch to find out more….

About us:

We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron Building Society we’re ready to build it, inspire it and celebrate it with our members, people and communities. So, whatever that ‘happy’ is – from picking up the keys, to saving for that big day – we’re here with open arms, curious minds, and the kettle on. Ready to cheer our members on when they’re winning or build them back up when things haven’t gone to plan. And why? Because that’s what families do.

For us, this is much more than a job. We’re here to make things better, roll up our sleeves and think what’s next to rebuild. Our people are the beating heart of Saffron, and it takes each and every one of us to provide the service we’re proud of. So, bring you! Your energy, an abundance of team spirit and your hunger to help. Together we are building happy.

At Saffron, we are committed to building happy; for our communities, members, and each other. We do this through attracting and building a diverse group of talent and encouraging an inclusive environment which fosters a sense of belonging for all. We hire the best people and have a collaborative culture where everybody’s uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values. We are inspired to leave a legacy for our communities and each other.