Sales/Supply Service Representative

Associate Sales/Supply Service Representative (SSR) IMCD UK Ltd

Hours: 37.5 (Mon-Fri)

Salary: Competitive

IMCD N.V. based in Rotterdam, The Netherlands, is a leading global distribution partner and formulator of speciality chemicals and ingredients. IMCD is an expert solutions provider and adds sustainable value to the supply chain. Every day professionals focus on providing the best service through commercial and operational excellence. The company is mindful of the role they play in creating a better planet for all and formulates with consciousness and executes with care, to address business challenges of tomorrow, in partnership and transparency. In 2024, with over 5,100 employees, IMCD realised a revenue of EUR4,728 million. IMCD N.V.’s shares are traded at Euronext, Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Background and Role

IMCD UK is based in Sutton, Surrey, and employs over 300 people. The role of Associate Sales/Supply Service Representative (SSR) is a customer service-based role, working as the first point of contact for customers/suppliers, responsible for building strong relationships and delivering excellent service both internally and externally. SSRs are vital to the IMCD business working in all market sectors

Your Responsibilities

At IMCD Our SSR team fulfils two key functions: supporting the sales side and/or supporting the purchasing side of our business. Typically, an SSR specialises in one of these two functions, but occasionally performs a combination of both.

Sale-side

• First point of contact for customers in relation to order placement
• Receiving customer orders mainly by email/phone and placing these in our ERP system
• Dealing with queries relating to these orders such as price queries and delivery delays
• Developing and maintaining good relationships with customers and colleagues
• Developing good communication skills via email and phone with internal and external customers/colleagues
• Following Best Practice in relation to IMCD goals and values
• Dealing and resolving customer complaints such as damaged or delayed deliveries
• Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
• Efficient and supportive team working

Purchasing-side

• Any other ad hoc tasks as required
• Responsible for placing supplier purchase order on our ERP system
• Placing purchase orders based on customer/supplier requirements, stock holding and product stock levels
• Dealing with queries relating to these orders such as price queries and delivery delays
• Maintaining stock levels in accordance with our stock policies
• Developing and maintaining good relationships with suppliers and colleagues
• Developing good communication skills via email and phone with internal and external suppliers/colleagues
• Following Best Practice in relation to IMCD goals and values
• Working with our third-party warehouses and hauliers to resolve any purchase order queries such as damages and delays.
• Resolving any purchase related complaints and recording these so that we can look for areas of improvement.
• Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
• Efficient and supportive team working

Ideal Candidate

• Excellent communication skills – An essential! Not only talking on the phone and building relationships with customers and suppliers of all types, but also putting together professional emails and listening to and understanding clients’ orders and colleagues’ instructions.
• Resilient, and able to multi-task and work under pressure – No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise.
• Solutions-focussed – our SSR Teams work with our internal teams and customer/suppliers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions/ improvements.
• A can-do attitude – our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team
• Being a team player – Supporting colleagues when needed and working as part of a team is essential to your team’s success
• Being highly numerate – we work with numbers a lot on the SSR team - be it giving quotes, placing orders, preparing reports or working with spreadsheets. Being able to spot discrepancies, working with percentages and in general be comfortable working with numbers.
• IT skills – we will happily train you on JDEdwards & Salesforce (two of our key systems), but we would like you to have a good understanding of Word and Excel and be comfortable producing emails and letters
• Administration experience – this would be really useful to have, although not essential
• GCSE (or equivalent) Maths and English grade C or higher

Other information

• Over 5,100 staff globally, 300+ in the UK
• Modern office based in the heart of Sutton, a stone's throw from the high street and station
• Monday to Friday 37.5 hour week
• Opportunity for hybrid working (up to 2 days – speak to the HR Team for more information)
• Great Company Benefits
• Generous discretionary annual bonus scheme
• 25 days holiday plus bank holidays, as well as additional leave including birthday, marriage/civil partnership, and moving home
• Generous pension scheme, plus life assurance and income protection cover offered
• Refreshments including fresh fruit, tea, coffee and soft drinks
• Cycle to work scheme, annual medical checks and seasonal flu jabs
• Access to extensive wellbeing services via our Employee Assistance Programme, including virtual GP, physiotherapy, and unlimited mental health counselling, discounted gym membership and discounts across a range of retailers
• Onsite Yoga and physiotherapy
• Regular team and company-wide social events & lots more...