Summary: The Sales Operation Coordinator at Club Med plays a crucial role in managing the financial processes related to Trade Partners and Meetings & Events clients within the Northern Europe Cluster. This position involves ensuring timely payments, managing supplier creation, and supporting the back office team in cash-related matters. The role requires strong analytical skills and a customer-oriented approach, contributing to the overall efficiency of the sales operations. The coordinator will work closely with the Trade and Meetings & Events Manager to maintain smooth operations across multiple markets.

Key Responsibilities:

• Cash collection with Trade partners and Meetings & Events clients
• Ensuring payments are received on time according to Terms & Conditions
• Production of weekly statements to Trade and M&E partners
• Produce credit card payment link to M&E clients
• Bank statement and credit card payment reconciliation
• Managing daily floats and resolving discrepancies
• Managing chargeback cases
• Reporting to track payments collection
• Raising credit notes and bad debt recovery
• Assisting M&E team with invoicing
• Preparing self-billing invoices for M&E indirect with HMRC approved self-billing agreement
• Supplier creation and PO edition
• Initiating PO requests in COUPA
• Sending remittances of payment to suppliers
• Completing the tracker document from start to finish
• Keeping CRM updated on all cash-related information
• Preparing or assisting on credit vouchers/refunds to Trade Partners and M&E
• Providing support for the team on all cash-related issues

Key Skills:

• 2-3 years of experience in an admin position
• Excellent phone and written manners and customer service skills
• Good analytical skills
• Customer-oriented with persuasive communication skills
• Experience in a B2B sales environment
• Understanding of the travel industry
• Team player, proactive, and well-organized
• Attention to detail and trustworthy
• Fluency in English
• Expert level in Excel (Formulas, Pivot tables, Macro creation is a plus)
• Advance Microsoft Office skills (Word, Outlook, Teams, PowerBI)

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other