Sales Officer

Key Details

• Pay Rate: £26–£30 per hour umbrella
• Contract: Approximately 4 months
• Location: Worcester with travel to surrounding areas
• Working Pattern: Full-time, Monday to Friday, with hybrid flexibility

Key Responsibilities of a Sales Officer

• Manage shared ownership resales, staircasing applications and new-build sales from initial enquiry through to legal completion.
• Provide advice and guidance to customers throughout the shared ownership sales process.
• Carry out eligibility and affordability assessments in line with relevant policies and requirements.
• Liaise with solicitors, mortgage advisers, valuers, estate agents and other stakeholders to progress transactions efficiently.
• Monitor the sales pipeline, identify potential delays and take action to ensure timely completions.
• Support new-build sales launches, open days and promotional activities where required.
• Ensure transactions comply with relevant legislation, anti-money laundering requirements and internal procedures.
• Maintain accurate records and update housing and sales management systems.
• Monitor sales performance, including reservations, completions, resales and staircasing activity.
• Work collaboratively with internal teams to support the delivery of affordable homeownership services.

Essential Experience

• Experience managing residential property sales through to completion.
• Previous experience with shared ownership sales, resales and staircasing.
• Understanding of the residential conveyancing process.
• Experience liaising with solicitors, mortgage advisers, estate agents and other stakeholders.
• Ability to manage multiple transactions, meet deadlines and work towards performance targets.
• Strong communication, organisational and customer service skills.
• Good IT skills, including Microsoft Office and Excel.
• Full, current driving licence and access to a vehicle insured for business use.

Desirable Experience

• Experience working for a housing association or affordable housing provider.
• Knowledge of Homes England Capital Funding Guide requirements.
• Understanding of property valuations relating to staircasing and resales.

What’s on Offer

• £26–£30 per hour umbrella
• Approximately 4 months of temporary work.
• Hybrid working flexibility.
• The opportunity to join an established social housing organisation.
• A varied role covering shared ownership, resales, staircasing and new-build sales.