Sales Consultant

Summary: The Sales & Design Consultant role involves supporting the Showroom Sales Team in delivering exceptional customer experiences within a luxury department store in London. The position requires engaging clients with tailored product advice and maintaining high standards of service and showroom presentation. The consultant will play a crucial role in strengthening customer relationships and driving sales growth over a 6-month contract.

Key Responsibilities:

• Greet and welcome customers into the showroom, providing a warm and professional hospitality experience.
• Deliver an exceptional sales service to ensure high levels of customer satisfaction.
• Actively listen and engage with clients to understand their needs and provide personalized product recommendations.
• Build and maintain strong, long-term relationships with both existing and prospective customers.
• Maintain showroom presentation, ensuring visual merchandising standards are consistently upheld.
• Offer detailed product knowledge and technical support to customers.
• Monitor and maintain inventory accuracy and ensure goods are properly stored and displayed.
• Inspect all products for quality and report any damages.
• Utilize company tools including quote/project registration, traffic registration, and CRM systems effectively.
• Expand the customer database through accurate client data registration and profiling.
• Support the Showroom Manager and Retail Director with events and promotional activities.
• Prepare and analyze sales and customer relations reports to provide actionable insights.
• Handle customer complaints and service suggestions professionally and proactively.
• Assist in implementing showroom programs and executing operational and organizational goals.

Key Skills:

• 2–3 years of experience in luxury retail, high-end furniture, or a similar premium goods industry.
• Strong customer service and sales skills.
• Excellent communication and interpersonal abilities.
• Ability to maintain showroom presentation and visual merchandising standards.
• Proficient in using CRM systems and other company tools.
• Detail-oriented with strong organizational skills.
• Ability to analyze sales and customer relations reports.
• Proactive in handling customer complaints and service suggestions.

Salary (Rate): £36,000.00 yearly

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Retail