Sales Associate - Flagship Womens (temporary 6 months)
Posted 1 week ago by Thom Browne, Inc.
Negotiable
Undetermined
Undetermined
Greater London, England, United Kingdom
Summary: The Sales Associate role at Thom Browne involves achieving sales targets while providing exceptional customer service and building strong client relationships. The position requires maintaining product knowledge and supporting shop presentation standards. The ideal candidate should have experience in luxury retail and possess strong communication and organizational skills.
Key Responsibilities:
- Achieve and exceed monthly, seasonal, quarterly, and annual sales plans.
- Provide best-in-class customer service and build strong client relationships.
- Maintain exceptional product knowledge and brand awareness.
- Support daily shop presentation and uphold Brand Presentation Guide standards.
- Maintain awareness of product selections, core/seasonal styles, and inventory availability.
- Identify selling opportunities and communicate customer feedback.
- Manage back stock and ensure the sales floor is filled appropriately.
Key Skills:
- Minimum 3 years experience in luxury retail or luxury customer service environment.
- Additional language fluency is a plus.
- Proficiency in client relationship management and selling techniques.
- Strong communication skills, both written and verbal.
- Highly organized and self-motivated.
- Confident and professional, comfortable working autonomously.
Salary (Rate): undetermined
City: Greater London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
ABOUT US
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE:
- Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
- Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
- Maintain exceptional product knowledge, brand awareness.
- Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
- Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
- Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
- Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner, Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.
THE IDEAL CANDIDATE:
- Minimum 3 year’s experience in luxury retail or luxury customer service environment.
- Additional language fluency a plus
- Ability to source prospective clients from existing sphere of influence
- Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
- Passionate representative of the Thom Browne world.
- Highly organized, self-motivated with strong interpersonal skills.
- Confident, professional, comfortable working autonomously; strong communication both written and verbal.
- Entrepreneurial.
WHAT WE OFFER YOU
- Highly competitive pay
- Comprehensive benefits package
- Company uniform
- Diverse and inclusive working environment
- Career progression and development programs