Sales Assistant
Posted 1 week ago by Mulberry
Negotiable
Undetermined
Undetermined
Manchester, England, United Kingdom
Summary: The Sales Assistant role at Mulberry, referred to as 'Experience Experts', focuses on creating memorable customer experiences through product knowledge and storytelling. The position emphasizes customer engagement, operational excellence, and environmental responsibility in line with the company's B Corp Certification. Candidates should be eager to learn and develop their skills while contributing to a team-oriented environment. A passion for fashion and a commitment to sustainability are essential for success in this role.
Key Responsibilities:
- Create a welcoming and fun environment for customers and team members.
- Deliver an engaging and memorable customer experience in-store.
- Develop and maintain key customer relationships using in-store CRM tools.
- Expand knowledge on products, brand, services, and local events.
- Share ideas and show curiosity about the business.
- Work collaboratively as part of a team and nurture relationships with colleagues.
- Deliver operational excellence with respect for people, product, and the environment.
- Incorporate environmentally responsible practices into daily work.
- Promote equity, empathy, and understanding within communities.
Key Skills:
- Customer-focused approach.
- Strong communication and interpersonal skills.
- Ability to engage and build relationships with customers.
- Curiosity and willingness to learn.
- Teamwork and collaboration skills.
- Understanding of sustainability practices.
- Passion for fashion.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.
What We Need From You
You will always be customer focused:
- You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store.
- You will develop and maintain key customer relationships using instore CRM tools to support you.
- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will be responsible:
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
- You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
- Engaging
- Agile
- Curious
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.