S25-180 ICT Applications Officer (LC6)

Applications are invited for the post of an ICT Applications Officer, within the ICT Department, Application Support Team based at Hutton Headquarters. The site is accessible by public transport and there is also free car parking on site. As an ICT Applications Support Officer you will be part of the second line support team, responsible for all critical and strategic ICT software applications throughout the Constabulary. The role will require you to use your technical background and knowledge of software applications to support our customers by resolving technical incidents and fulfilling service requests, which, may include building or enhancing existing solutions. A background of providing software support or development coupled with clear communication skills are a vital requirement for this role; ensuring we provide prompt and effective support and keep our customers updated. You will assist our staff, third parties and the wider ICT teams by ensuring that relevant information is shared and available, so any disruption to service is minimised. At times here will be a requirement to perform on-call duties on an ad hoc basis for systems upgrades and if technical issues are being experienced outside of core hours.

Key Responsibilities

• To support the constabularies internal customers by answering queries and resolving incidents and requests where necessary, maintaining compliance with agreed internal and external Service Level Agreements.
• Engage with 3rd party suppliers, utilising agreed methods of communication to log and progress incidents through to resolution.
• Ensure organisation administration such as: access / security / permissions, structures / units, workflow assignments are up to date in line with Constabulary requirements.

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Skills And Experience

• Relevant work experience in an IT related role or evidence of other relevant skills that can be transferred into the role.
• Experience of interpreting complex national rules, regulations, requirements and identifying options / solutions on how to accommodate those within a system.
• Knowledge of Microsoft Software Applications, including MS Office-word, Excel, Power Point.
• The support team office is covered 08:00-17:00 on an informal rota.
• Candidates must hold ITL Foundation or be willing to work towards it whilst in post.
• Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.
• Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
• PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.
• Please note if you are put on a reserve list or offered the role on a temporary basis, you will need to get support from your line manager.
• THE CLOSING DATE FOR THIS VACANCY IS WEDNESDAY 25TH JUNE 2025 AT 10AM.