Revenues And Benefits Officer
Posted 5 days ago by Spencer Clarke Group
£25 Per hour
Undetermined
Undetermined
Middlesbrough, North Yorkshire
Summary: The Revenues and Benefits Officer role at Spencer Clarke Group involves managing Council Tax, Business Rates, and Benefits accounts for a Local Authority Client in Middlesbrough. The position requires resolving customer inquiries and ensuring accurate billing while progressing cases to completion. The role is contract-based for a minimum of 3-6 months, with a focus on customer service and compliance. Candidates with relevant experience in public service and case management systems are preferred.
Key Responsibilities:
- Maintain and update Council Tax, Business Rates and Benefits accounts, including discounts, exemptions and liability changes.
- Process Housing Benefit claims, overpayments, and recovery arrangements.
- Respond to customer enquiries and resolve account issues via phone, email and face-to-face.
- Progress cases to resolution and support service improvements and compliance activities.
Key Skills:
- Experience working in Council Tax, Business Rates or Housing Benefit administration.
- Experience in a customer-facing or public service environment.
- Experience using revenues and benefits or similar case management systems.
- Experience handling enquiries, resolving issues and working to targets or deadlines.
Salary (Rate): £25 hourly
City: Middlesbrough
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Spencer Clarke Group are seeking a Revenues and Benefits Officer for a Local Authority Client in Middlesbrough.
In this role you will manage Council Tax, Business Rates and Benefits accounts, ensuring customers are correctly billed and supported while resolving enquiries and progressing cases to completion.
Duties:
- Maintain and update Council Tax, Business Rates and Benefits accounts, including discounts, exemptions and liability changes.
- Process Housing Benefit claims, overpayments, and recovery arrangements.
- Respond to customer enquiries and resolve account issues via phone, email and face-to-face.
- Progress cases to resolution and support service improvements and compliance activities.
Qualifications and Experience:
- Experience working in Council Tax, Business Rates or Housing Benefit administration.
- Experience in a customer-facing or public service environment.
- Experience using revenues and benefits or similar case management systems.
- Experience handling enquiries, resolving issues and working to targets or deadlines.
What's on offer:
Salary: £25ph+
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum
Hours: Monday to Friday, 37 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
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