Revenue and Support Specialist
Posted 4 days ago by Brightwork Staffline
£37,444 Per year
Undetermined
Undetermined
Cambridge, England, United Kingdom
Summary: The Revenue and Support Specialist role involves working for a leading long-distance train operator, focusing on ticket inspection, customer service, and revenue protection. This position is based in Cambridge and requires flexibility to work various shifts, including weekends and bank holidays. The contract is for 9 months, and candidates must be physically fit and possess relevant experience in customer service and rail ticketing rules.
Key Responsibilities:
- Ticket inspection, completion of travel irregularity reports, customer service and conflict management.
- Protect revenue and reduce fare evasion.
- Ensure compliance with ticketing terms and railway byelaws.
- Provide a visible presence to deter non-payment of fares.
- Support operational resilience during disruption and special events.
- Undertake day-to-day line management including rostering, AL etc.
Key Skills:
- Excellent customer service skills.
- Relevant experience in customer service.
- Knowledge of rail ticketing rules.
- Physical fitness for an active role.
- Right to work in the UK.
- Ability to pass a DBS clearance and undergo a medical fitness test.
Salary (Rate): £37,444 yearly
City: Cambridge
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Great opportunity to work as a Revenue and Support Specialist for our client, an industry-leading, customer-focused, long-distance train operator that customers trust to meet their needs. Staffline is recruiting Revenue and Support Specialists in Cambridge. The rate of pay is £37,444 per annum. Applicants will be expected to work all days and times CrossCountry runs a service. This includes weekends and bank holidays. This is a 9-month fixed contract , on day shifts, the start times varies from week to week, so you will need to be flexible.
Your Time at Work
As a Revenue and Support Specialist you will be responsible for:
- Ticket inspection, completion of travel irregularity reports, customer service and conflict management.
- Protect revenue and reduce fare evasion
- Ensure compliance with ticketing terms and railway byelaws
- Provide a visible presence to deter non-payment of fares
- Support operational resilience during disruption and special events
- undertake day-to-day line management including rostering, AL etc.
Our Perfect Worker
Our perfect worker will be physically fit, as the role is very active and demanding. You will need excellent customer service skills and must demonstrate relevant experience. Applicants will have knowledge of rail ticketing rules. You must have the right to work in the UK, pass a DBS clearance, and undergo a medical fitness test.
Key Information and Benefits
- Earn £37,444 per annum
- Good links to public transport
- Canteen on site
- PPE provided
- Full training provided
Job Ref: 1CCT
About Staffline
Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales. As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information
- Staffline and its subsidiaries do not charge any recruitment or job-seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.