Retail Travel Advisor
Posted 2 weeks ago by TUI
Negotiable
Undetermined
Undetermined
Newport, England, United Kingdom
Summary: The Retail Travel Advisor role at TUI in Newport, Isle of Wight, focuses on providing exceptional customer service by recommending and selling holidays, cruises, and UK breaks. The position requires a passion for travel and a commitment to exceeding sales targets while creating memorable holiday experiences for customers. The role involves varied shift patterns, including weekends and bank holidays, and emphasizes teamwork and adaptability in a fast-paced environment.
Key Responsibilities:
- Recommend and sell holidays, cruises, and additional products to customers.
- Create unforgettable holiday experiences by putting customers at the heart of the business.
- Exceed sales objectives and targets through a commission scheme.
- Investigate and resolve customer questions or complaints effectively.
- Receive training on various systems to enhance knowledge and service delivery.
- Work varied shifts in line with shop opening and closing times.
Key Skills:
- Excellent customer service skills with a passion for exceeding expectations.
- Strong dedication to achieving sales goals and targets.
- Able to prioritize multiple tasks in a fast-paced environment.
- Ability to embrace change and adapt to new working methods.
- Team player who engages and collaborates effectively.
- Organized individual with effective communication skills.
Salary (Rate): undetermined
City: Newport
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Newport, Isle of Wight store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About Our Offer TUI offers more than just a basic salary which already starts at £12.58 per hour Be rewarded for exceeding your targets with our commission scheme Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career Investment in your development and career progression Pension scheme and life assurance
About The Job Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’ You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
About You Excellent customer service skills with a genuine passion to go above and beyond A strong dedication to achieve goals and sales targets Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges Ability to embrace change and adapt to new ways of working A team player who engages and collaborates with our customers and colleagues An organised individual who takes pride in their work and communicates effectively Able to work a varied shift pattern each week in-line with shop opening and closing times. From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know. To apply for this role, part of the application process will require you to complete an online assessment, you'll receive an email to complete this once your application has been submitted.