Retail Security Contract Manger
Posted 3 days ago by Kingdom Services Group Ltd
£40,000 Per year
Undetermined
Undetermined
Reading, England, United Kingdom
Summary: The Retail Security Contract Manager at Kingdom Group is responsible for overseeing the daily operations of security and customer service across multiple sites in Reading and surrounding areas. This role requires strong leadership and management skills to ensure best-in-class service delivery while maintaining compliance with security standards. The position offers a competitive salary and various employee benefits, with a focus on recruiting and developing talent within the team. The ideal candidate will have a minimum of two years of managerial experience in a security environment.
Key Responsibilities:
- Manage day-to-day delivery of security and customer service across multiple sites.
- Write procedures, draft reports, prepare business cases, and control budgets.
- Conduct monthly face-to-face meetings with customers to discuss performance and feedback.
- Proactively manage individual risks at assigned locations.
- Recruit and retain talent to build an effective team.
- Implement training requirements and manage complaints, incidents, and investigations.
- Ensure compliance with BS 7858 standards and maintain green service status.
- Analyze regional and customer data to drive effective actions.
- Oversee contract budget and cost control.
- Support disciplinary and grievance management processes.
Key Skills:
- Manager level security professional with a minimum of 2 years’ experience.
- Experience in writing procedures and controlling budgets.
- Full driving license.
- Front line SIA Licence.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability to lead and inspire teams.
- Physically fit and able to provide evidence of success.
- Proactive and goal-oriented.
- Strong relationship-building skills.
Salary (Rate): £40,000.00 Per Annum
City: Reading
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: Other
Kingdom Group are excited to offer a fantastic opportunity for a Retail Security Contract Manager to join our team.
Where : Reading and surrounding areas
When: We’re looking to get the right person in to the team ASAP!
£40,000.00 Per Annum
Hours: On average 40 hours per week. Monday to Friday 09:00am - 17:00pm or to meet the demands of the position and primary objectives.
What The Role Is: A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people management.
What’s in it for you? Competitive market salary. Access to advanced / early pay scheme. Competitive holiday allowance. Car allowance (where applicable). Access to Group Care scheme. Workplace pension. Kingdom Colleague App including Employee Assistance Program and Wellbeing Support. Access to free personal development qualifications and career plans (Kingdom Academy). Weekly award and recognition scheme.
Experience What we need from you - skill base requirements: Manager level security professional with a minimum 2-years’ experience in a similar environment. Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets. A driving license holder A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance Qualifications & Licenses Manager type qualifications. Front line SIA Licence.
The Successful Applicant Will Match The Below Critical Criteria: Vetted as a minimum to BS 7858 standards. A company brand ambassador. Pro-active. Passionate about leading people to deliver best in class customer service. Goal and results orientated. Confident, organised, detailed, disciplined, pragmatic, a relationship builder who can work calmly with a can-do attitude. An effective verbal and written communicator at several levels. Competent with the complete suite of Microsoft software including but not limited to Outlook, Word, Excel, and PowerPoint. Physically fit. Able to provide evidence of success and results.
Best in Class Security & Customer Service Assume Ownership, Compliance, And Action For: Understanding what has been sold on each contract and each contract aims and objectives. Pro-actively managing the individual risks at each location assigned to you (portfolio). The Operations HOW Manual. Customer face-to-face meetings conducted at least once a month to discuss performance (KPI) with feedback and actions to be given. Retaining green service status. Scheduling Ownership. Proactively identify areas of recruitment to support 100% contract manning level fulfilment. Identifying areas in key failing stores and implement improvement programmes to raise the standard of guard and profile of Kingdom Security. Fulfilling all training requirements. Complaints, incidents, and accident investigations. 3rd party management. Customer solutions, efficiencies and value added. Relevant regional and customer MI / Data and analyse to turn into effective actions. Contract budget and cost control such as uniform, training & equipment. Contract transition (mobilisation & decommission). Regional Social Value initiatives. Evidencing job description success through appropriate reporting and appraisals.
Inspirational Leadership & People Management Assume Ownership, Compliance, And Action For: Recruiting and retaining the best talent possible to form an effective team, working alongside our Engagement Centre who fully support the recruitment function. Teamwork and capability building. Recognising and rewarding colleagues who go above and beyond. Implementing positive change, process, ownership, compliance, and a culture of high performance. Supporting disciplinary and grievance & constructive management of conflicts. Snap site and colleague checks including out of hours.