Retail Help Desk Administrator/Receptionist
Posted 3 days ago by Card Factory
Negotiable
Undetermined
Hybrid
Wakefield, England, United Kingdom
Summary: The Retail Helpdesk Administrator role is a six-month secondment focused on providing essential support to store colleagues and field managers in a fast-paced environment. The position involves resolving queries, managing incoming calls, and ensuring smooth operations while maintaining a welcoming atmosphere. Candidates should possess strong customer service skills and a proactive attitude, with some flexibility for hybrid working arrangements. This office-based role emphasizes professionalism and a positive approach to customer interactions.
Key Responsibilities:
- Act as the first point of contact on the Retail Helpdesk, responding to queries from store colleagues and field managers.
- Resolve Retail Tickets within agreed SLA timeframes.
- Handle incoming calls, providing clear guidance and directing callers appropriately.
- Cover reception duties, greeting visitors and managing access to the premises.
- Create a welcoming and secure environment for all visitors and staff.
- Support colleagues both remotely and face-to-face, ensuring a positive first impression.
Key Skills:
- Exceptional customer service skills with a friendly approach.
- Strong working knowledge of Microsoft Office, particularly Excel and Outlook.
- Excellent time management and organizational skills.
- Ability to make independent decisions and adapt to changing priorities.
- Smart presentation and clear communication skills.
- Experience in retail or reception roles is advantageous.
Salary (Rate): undetermined
City: Wakefield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Introduction We’re on the lookout for a passionate and proactive Retail Helpdesk Administrator to join our team in a fast-paced, hands-on role. This six-month secondment is ideal for someone keen to broaden their experience, take on a fresh challenge, and make a meaningful impact. You’ll be the go-to support for our store colleagues and field managers—resolving queries, offering guidance, and helping things run smoothly. This is an office-based role, with occasional flexibility for some hybrid working. A good sense of humour, a genuine passion for outstanding customer service, and a warm, approachable manner will go a long way in this role.
What You’ll Be Getting Up To: You’ll be the first point of contact on the Retail Helpdesk—responding to queries from store colleagues and field managers, resolving Retail Tickets within agreed SLA timeframes, and making sure everything runs smoothly behind the scenes. You’ll handle incoming calls, offer clear guidance, and direct callers to the right place with professionalism and care. When you're covering reception, you’ll switch gears to greet visitors with warmth and enthusiasm, manage access through the entrance barrier and front door, and help create a welcoming, secure environment. Whether you're supporting colleagues remotely or face-to-face, it’s all about creating a great first impression and living our values every day.
What We’re Looking For We’re after someone who thrives in a fast-paced, flexible environment and brings energy, professionalism, and a can-do attitude to the team. Ideally, you’ll have: Exceptional customer service skills and a confident, friendly approach Strong working knowledge of Microsoft Office, especially Excel and Outlook Excellent time management and organisational skills, with the ability to make independent decisions A team-focused mindset, self-motivation, and the flexibility to adapt to changing priorities Smart presentation and clear communication skills, with the ability to liaise across all channels Experience in retail or reception roles is a bonus—but if you’ve got the right attitude, we’ll give you all the training you need.
Why Join Us? You’ll be part of a fun, friendly, and hardworking team that pulls together to make things happen—supporting each other, staying positive, and always finding a way to get the job done with a smile. Sportswift Ltd T/A cardfactory