About the Role
We are looking for an experienced Retail Facilities Maintenance Lead to build and lead a proactive facilities maintenance function across a growing retail store portfolio.
This newly created role will be responsible for ensuring stores remain safe, compliant, operational, and well maintained through effective planning, supplier management, cost control, and process improvement.
The ideal candidate combines strong facilities management expertise with a hands on, execution focused approach and experience managing maintenance across multiple retail locations.
Key Responsibilities
- Develop and implement a proactive facilities maintenance strategy across approximately 40 retail stores.
- Establish preventive maintenance programs, inspection schedules, and service standards.
- Forecast and manage facilities maintenance and repair budgets.
- Implement and manage a maintenance ticketing and tracking platform for stores.
- Create prioritization processes and KPI reporting for maintenance requests.
- Manage external contractors, maintenance providers, and service vendors.
- Identify and implement scalable solutions to support future store growth.
- Act as the primary point of contact for facilities maintenance issues across the retail network.
- Partner closely with Retail Operations, Leasing, Design, and Construction teams.
- Conduct store visits and site assessments where required.
Requirements
- 5+ years of experience in Facilities Management, Retail Facilities, Store Operations, or a similar environment.
- Proven experience managing facilities maintenance across multiple retail locations.
- Experience with contractor, supplier, and vendor management.
- Strong knowledge of preventive maintenance, repairs, building systems, and facilities operations.
- Experience implementing maintenance management systems or CAFM platforms.
- Strong budgeting, planning, and cost forecasting capabilities.
- Ability to create structure, processes, and scalable ways of working.
- Strong stakeholder management and communication skills.
- Hands on, proactive, and execution focused mindset.
- Willingness to travel occasionally to store locations.
Important: job fraud
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