Retail Digital Application Specialist
Posted 6 days ago by Randstad
£380 Per day
Inside
Onsite
Fareham, England, United Kingdom
Summary: The Retail Digital Application Specialist is responsible for managing the delivery, support, and optimization of digital technology solutions in retail environments. This role involves overseeing mobile device management, in-store technologies, and ensuring alignment with business needs while providing technical support. The specialist collaborates with internal teams and external partners to enhance digital retail operations. This position is a temporary contract covering long-term sick leave, requiring on-site presence one day per week in Fareham.
Key Responsibilities:
- Manage a fleet of 2,500+ mobile devices across UK and EMEA using MDM platforms.
- Sign and manage iOS applications and certificates for internal deployment.
- Define, implement, and enforce configuration policies for mobile devices.
- Collaborate with Global Infrastructure and Tech Operations teams to manage retail network components.
- Provide foundational network support for stable connectivity across retail locations.
- Serve as the escalation point for complex mobile and retail technology incidents.
- Manage collaboration platforms to improve communication across retail teams.
- Partner with Business Analysts to translate operational needs into technical solutions.
- Develop and maintain comprehensive documentation for operations and compliance.
- Contribute to the successful delivery of cross-functional retail IT projects.
- Lead proof-of-concept initiatives for emerging technologies in retail.
- Stay abreast of industry trends to improve digital retail operations.
Key Skills:
- In-depth experience with Mobile Device Management (MDM) platforms.
- Hands-on experience with iOS device management and app signing processes.
- Working knowledge of Mac OS X and Windows 10/11 environments.
- Familiarity with basic networking concepts and Wi-Fi security best practices.
- Understanding of ITSM frameworks including Incident, Problem, and Change Management.
- Excellent communication skills for explaining technical topics to non-technical stakeholders.
- Experience managing digital signage systems and content platforms.
- Awareness of enterprise security standards and regulations.
- ITIL V3/V4 certification or equivalent service management qualifications.
- Background in retail IT operations and in-store technology support.
- Confident in presenting technical information at various organizational levels.
Salary (Rate): £380 daily
City: Fareham
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job title: Retail Digital Application Specialist
Location: Fareham (on site 1 day per week)
Contract length: Up to 4 months (cover for long term sick leave)
Pay rate: £350 - £380 per day (inside IR35)
Job Overview
The Retail Digital Applications Specialist plays a pivotal role in managing the end-to-end delivery, support, and ongoing optimization of digital and mobile technology solutions across Freestanding and Department Stores. This position is responsible for implementing and maintaining retail-focused technologies—including mobile device management (MDM), in-store digital signage, audio systems, workforce management tools, digital receipts, appointment booking platforms, and more. Acting as a technical lead, the specialist ensures system changes and innovations are aligned with business needs while maintaining a secure, reliable, and scalable infrastructure. This role also provides third-level technical support and collaborates closely with both internal teams and external partners to deliver high-impact digital retail solutions.
Key Responsibilities
- Mobile Device & Application Management
- Manage a fleet of 2,500+ mobile devices across UK and EMEA using MDM platforms, ensuring adherence to security and configuration standards.
- Sign and manage iOS applications and certificates for internal deployment, maintaining compliance with best practices.
- Define, implement, and enforce configuration policies for mobile devices to maintain consistency and control across the estate.
- Infrastructure & Network Support
- Collaborate with Global Infrastructure and Tech Operations teams to manage retail network components (e.g., Meraki), including IP configuration, Wi-Fi policies, and telecom services.
- Provide foundational network support to ensure stable and secure connectivity across retail locations.
- Support integration and operation of in-store technologies including audio systems and digital signage.
- Business Engagement & Technical Collaboration
- Serve as the escalation point for complex mobile and retail technology incidents, beyond Tier 1 and 2 service desk capabilities.
- Manage collaboration platforms such as SharePoint and Microsoft Teams to improve communication across retail teams.
- Partner with Business Analysts to translate operational needs into robust technical solutions and present findings in a clear, business-friendly format.
- Engage with brand stakeholders to ensure retail technology solutions align with business objectives.
- Compliance, Documentation & Reporting
- Develop and maintain comprehensive documentation to support operations, compliance, and onboarding.
- Monitor and report on compliance metrics, device performance, and configuration standards.
- Coordinate and implement software updates and change management procedures to ensure minimal business disruption.
- Project Delivery & Innovation
- Contribute to the successful delivery of cross-functional retail IT projects from conception through execution.
- Lead proof-of-concept initiatives, identifying and testing emerging technologies for retail environments.
- Stay abreast of industry trends and innovations to continuously improve digital retail operations.
Qualifications & Experience
Essential
- In-depth experience with Mobile Device Management (MDM) platforms (e.g., Intune, JAMF, AirWatch).
- Hands-on experience with iOS device management and app signing/certificate processes.
- Working knowledge of both Mac OS X and Windows 10/11 environments.
- Familiarity with basic networking concepts and Wi-Fi security best practices.
- Understanding of ITSM frameworks including Incident, Problem, and Change Management.
- Excellent communication skills, with the ability to explain technical topics to non-technical stakeholders.
Preferred
- Experience managing digital signage systems and content platforms.
- Awareness of enterprise security standards and regulations (e.g., PCI-DSS, GDPR, SOX, PII).
- ITIL V3/V4 certification or equivalent service management qualifications.
- Background in retail IT operations and in-store technology support.
- Confident in presenting technical information at various organizational levels.
Success Metrics
- Seamless management of the mobile device estate with high compliance and uptime.
- Enhanced operational efficiency through reliable digital tools and infrastructure.
- High user satisfaction through timely support, clear communication, and proactive service.
- Successful rollout of innovative technologies and pilot programs.
- Strong partnerships with internal stakeholders, driving business-focused digital transformation.