Retail Business Analyst - Customer Loyalty

Summary: The role of Business Analyst focuses on driving innovative technology solutions within the retail industry for a 6-month contract. The position requires collaboration with the Product organization and various teams to enhance customer experience and manage requirements effectively. The ideal candidate will have a customer-centric mindset and experience in delivering Customer Experience and Relationship Management Solutions. This opportunity offers a vibrant work environment aimed at making a significant impact in retail technology.

Key Responsibilities:

• Assess business analysis activities and deliverables for various initiatives to ensure smooth project execution.
• Collaborate with the Product team to define and document business challenges and opportunities.
• Engage with Business, Product, and Engineering teams to identify and define requirements through diverse techniques.
• Actively participate in technology squad activities like backlog refinement, sprint planning, reviews, retrospectives, and daily stand-ups.
• Elicit, validate, refine, and manage requirements for initiatives, ensuring clarity and completeness.
• Create and document data mapping specifications to outline how source data aligns with target systems.
• Build and nurture relationships across all organisational levels, effectively engaging multiple stakeholders.

Key Skills:

• Experience in delivering Customer Experience and Relationship Management Solutions.
• Familiarity with loyalty management, appointment booking, and CRM solutions.
• Understanding of the Customer Journey and customer-facing web and app solutions.
• Strong stakeholder management and communication skills.
• Agile methodology experience.

Salary (Rate): undetermined

City: City of London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other