Restaurant Host - Mirror Room
Posted 3 days ago by myGwork - LGBTQ+ Business Community
Negotiable
Undetermined
Undetermined
Romford, England, United Kingdom
Summary: The role of Restaurant Host at Mirror Room, Rosewood London, involves creating a memorable dining experience for guests by providing exceptional service and managing the reception area. The position requires effective communication, a thorough knowledge of the restaurant's offerings, and the ability to prioritize tasks in a sophisticated environment. The Host will also interact with guests to gather feedback and ensure their needs are met throughout their visit. This full-time role spans 40 hours over five days, emphasizing teamwork and a passion for guest service.
Key Responsibilities:
- Intuitively assist guests with requests before, during, and after their visit.
- Maintain thorough knowledge of all products offered by the restaurant.
- Communicate effectively and prioritize tasks while overseeing the restaurant table plan and availability.
- Interact with guests to obtain feedback on product quality and service level.
- Respond effectively to guest comments and concerns.
Key Skills:
- Ability to work in a team and build relationships.
- Passion for guest service and ownership of the guest experience.
- Organizational skills and proactivity in task management.
- Engaging presence.
Salary (Rate): undetermined
City: Romford
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
This job is with Rosewood London, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Role
We are currently looking for a Host to join our reception team in Mirror Room restaurant at Rosewood London. Our Hosts are entrusted with ensuring our guests dining experience is a unique and memorable experience by creating a lasting first impression. This role offers a schedule of 40 hours spread over 5 working days.
Key expectations of this role are
- Intuitively assisting guests with any requests prior, during and after their visit.
- Having a thorough knowledge of all products offered by the restaurant.
- Effectively communicating and prioritising tasks in a sophisticated environment whilst maintaining oversight of the restaurant table plan and availability.
- Interacting with our guests to obtain feedback on product quality and service level while effectively responding to guest comments.
Profile
The ability to work in a team and build relationships with others. Having a real passion for guest service and taking ownership of the guest experience. Being organised and proactive in managing your tasks. Having an engaging presence. All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
About Mirror Room
An intimate all-day dining room hosts an award-winning Art Afternoon Tea, a selection of delicious sharing plates, seasonal salads, comfort food favourites, signature patisseries, fine wines and champagnes. Evening additions include a menu of champagne cocktails and light snacks.