Resources Coordinator

Location: Chesterfield or Leeds

Department: Project Management Office

Reports to: Head of Project Management

Contract : 12 months fixed contract

This position is initially a 12-month fixed-term contract. There is potential for the role to transition into a permanent opportunity, depending on business requirements and performance.

At Proact, we're a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity and security. But that’s only party of our story… We’re also here to break the mould. To stake new ground. To do things differently. And we’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that. Here, you can bring your whole self to work as you’ll be part of a truly diverse organisation, working with both local and national customers. You can embrace change, seek out new challenges, and learn by doing, all as part of a team with a shared sense of direction. One that’s enabling innovation, accelerating growth, and disrupting entire industries. This is what it means to #BeAProactivist.

Position Overview

Main Duties and Responsibilities

• Coordinate bookings and tracking of appropriately skilled Professional Services, Solution Architects and MCS Engineers, including the management of the respective Resource Maps
• To monitor a skills matrix for all Professional Services staff so that bookings can be allocated to the correct resource
• Manage resource coordinated projects where a full-time project manager is not required
• Work with developers and accounts on a monthly basis to resolve any ERP errors relating to project time recording
• Tracking and monitoring of 3rd Party PS
• Creation of project start-up and handover collateral for the Project Managers
• To work alongside the Project Managers to assist in the management and delivery of projects in accordance with the Proact UK PMO guidelines
• To be responsible for the distribution of Project documents, via Docusign, and drive completion of all required signatories
• Regular reporting, including but not limited to - Weekly report on closed won PS opportunities to Head of PMO - Monthly check of resource map to pack data, to ensure revenue accuracy
• Host a dedicated weekly resourcing call with Head of PS & Head of PMO
• Host a weekly resourcing call with the Presales Manager
• Host and present resource availability on the weekly PMO call
• Host a weekly stakeholder call, prompting Project Managers for updates
• To host a weekly Out of Hours call, to ensure completion of prior work and readiness for future bookings
• To monitor and track all ‘banked’ customer days outstanding with PMO
• To take part in cross departmental working teams as required to meet organisational objectives
• Support and assist the Head of PMO including administration and booking meetings

Applicant Profile

Qualifications

• GCSE Grade C or above in English and Maths, or equivalent qualification
• Prince 2 – Foundation certificate

Experience & Knowledge

• At least 1 years’ experience in a resource coordinator role
• Minimum of 1 years' experience utilising an ITIL service management framework
• Experience of co-ordinating resources
• Experience of drafting clear and comprehensive documentation
• Experience of dealing directly with customers
• Experience of working in a flexible team environment

Skills

• Ability to follow documented procedures
• Problem-solving abilities and experience with problem management and resolution
• Understanding and experience of IT industry change control process
• Understanding of business issues that may affect delivery of projects and solutions
• Ability to prioritise workload and manage own time, with an organised approach
• Excellent communication skills, with the ability and willingness to communicate in a clear manner to customers and the business
• Self-motivation, independent-mindedness and ability to use initiative to highlight issues and propose new/different solutions
• Ability to identify and highlight potential new opportunities to sales team
• Ability to influence external partners relevant to the business
• Ability to develop key relationships within the vendors community
• Ability to asses a situation or problem and then to take/recommend the appropriate actions
• Ability to deal with varied situations with limited guidance
• Ability to co-ordinate, book and manage multiple resources and ensure objectives are clearly communicated
• Ability to create an environment which allows people to improve the way they work
• Ability to work successfully with a wide range of people
• Willingness to adapt to change
• Willingness to work outside normal working hours, as required

Benefits:

• A diverse and inclusive culture
• We’ll encourage you to be yourself, and your best self, every day at work.
• Opportunities to collaborate: You’ll have the chance to engage with leading tech partners and build your own industry network.
• A commitment to your wellbeing : We offer private comprehensive health care cover and a range of health and wellbeing benefits to help you stay well, both in and out of work.
• Generous financial rewards: We’ll reward you financially with a great salary, an industry leading commission plan, and a good pension.
• Brilliant lifestyle benefits :You’ll get more out of life with everything from generous holiday entitlement and additional purchase schemes to paid charity day