Resource Planning Analyst

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on…

We put people first. It’s all about you.. The Resource & Planning department perform many essential roles in the day to day and future running of the business from understanding contact demand and business sizing three years out right down to on day delivery of the plan. You must have experience in resource planning, workforce management, capacity planning or a similar analytical role. Must be highly numerical with experience of analysing large and complicated data sets to understand trends and patterns Have strong communication skills with the ability to communicate comfortably with stakeholders at all levels of the business.

Desirable experience: Strong Excel and G-Sheet skills highly desirable Experience of forecasting and forecast methodology highly desirable Experience working with the NICE eWFM system with an in-depth understanding of key set-up and processes.

This is 18 month contract is a hybrid role working from one of our London hubs 2 days per week. We work together. Your team and the people you will work with… As an Analyst with the Forecast & Scheduling team you will be responsible for the forecasting, planning and scheduling of several workstreams, ensuring the business plans to achieve against its targets and any risks or opportunities are highlighted well in advance.

We deliver progress. What you’ll do and how you will make an impact. Work with the Forecast and Scheduling Manager to maintain and further develop detailed tactical forecasts covering the next 5 weeks and ensure that all emerging trends are identified and understood and all change and marketing activities are assessed and reflected. Build up to date forecasts to ensure “best fit” scheduling of FTE is accomplished to achieve the best possible service levels for our customers – as part of this you will be required to own the scheduling of team and business events utilising our NICE eWFM. Maintain detailed capacity plans ensuring that agreed shrinkage and performance targets are understood and reflected, current FTE actuals are accurate and all future requirements are reflected. As the first point of contact for any R&P related queries your business units may have, you will also meet with them on a weekly and monthly basis to discuss the plan for the upcoming weeks, facilitating decision making and reflecting potential impacts of potential resolutions. Additionally, you will look back at performance against plan, using this information to further enhance planning going forwards. Work closely with the Service Delivery Team to understand where scheduling has gone well and where reactive action has been taken in order to constantly review and improve scheduling approach Undertake ad-hoc data analysis as requested by operational departments and the Forecast and Scheduling Manager.

So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: An industry benchmarked salary. We’ll share it during your first conversation. Share Options and a Save as You Earn scheme. Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements) Discount on our services and you get our coveted Cashback Card for free. A matched contribution pension scheme and life assurance up to 4x your salary. Family-friendly policies, designed to help you and your family thrive. Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Belonging groups that help UW shape an even more inclusive future. A commitment to helping you develop and grow in your role.

Apply here! You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat! Nicola Dorrington will be your point of contact throughout the recruitment process.

Additional Information Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.