Resident Liaison Officer

Fixed Term Contract – 20 months, with potential to be extended

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Resident Liaison Officer to join our Development team.

What you’ll achieve in the role:

The overall purpose of this role is to engage with and consult our residents on the development and implementation of our ambitious plans to improve and regenerate one of our largest neighbourhoods.

Key responsibilities include:

• Ensuring the widest range of estate residents and stakeholders are engaged with and consulted on the regeneration plans; including (but not limited to) defining and building support for the proposals, planning process, construction/delivery works
• Building strong and positive working relationships with residents, key stakeholders such as local authorities, and internal Raven teams
• Being the first point of contact for community enquiries; including queries related to decant and rehousing
• Leading on the development and delivery of community engagement and consultation strategies to support the regeneration masterplan

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

• Strong understanding of partnership working and social value delivery
• Exceptional communication and presentation skills with the ability to adapt the messaging for varying target audiences
• Knowledge of decant and rehousing principles and challenges
• Proven experience in community engagement, consultation and stakeholder manager
• Experience in event planning and managing an activity budget associated with resident involvement activities

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role.

Vacancy Close Date: 2nd July 2025

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, emailrecruitment@ravenht.org.uk, or phone us on 0300 123 3399.