Resident Liaison Officer
Posted Today by PiLON Ltd
£30,000 Per year
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Resident Liaison Officer role involves acting as the primary contact between the project team and residents during refurbishment projects in South London. The position requires excellent communication and customer service skills to ensure minimal disruption and successful project execution. Responsibilities include conducting property surveys, managing resident complaints, and collaborating with the site team. The role is full-time and offers a competitive salary along with various employee benefits.
Key Responsibilities:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish refurbishment needs
- Minimise disruptions and ensure seamless project progression
- Collaborate with the site team to ensure timely completion of refurbishment work
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Key Skills:
- Driving licence and access to own vehicle (essential)
- Customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
- Health & Safety Awareness (desirable)
- First Aid qualification (desirable)
Salary (Rate): £30,000.00 yearly
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Salary Range: £28,810 - £30,000 gross per annum, car allowance provided on top
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Contract type: Full-time
Location: South London
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your Responsibilities Will Include
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Do you have what it takes?
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable Qualifications But Not Essential
- Health & Safety Awareness
- First Aid qualification
Why work with us?
Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more…
About Us
After 20 successful years, PiLON became part of the United Infrastructure Group in 2024, marking an exciting new chapter that brings together shared strengths, wider expertise, and greater opportunities for our clients, partners, and people. If you’re driven, reliable, and want to make a meaningful impact, you’ll find support, development, and pride in what you do at PiLON