Reservation Sales Manager
Posted 5 days ago by Not In The Guidebooks
Negotiable
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The Reservation Sales Manager role at Not in the Guidebooks involves enhancing the sales team's performance by implementing best practices and managing inquiries efficiently. The position requires hands-on involvement in customer interactions, including answering calls and live chats, while also training team members and monitoring performance metrics. The ideal candidate will have a strong background in sales management and customer service, with a passion for sustainable travel. This contract role is pivotal in ensuring an excellent customer experience and achieving sales targets.
Key Responsibilities:
- Work alongside the sales manager to implement best practices and motivate the sales team.
- Manage and respond to a growing number of inquiries efficiently.
- Deliver fast turnaround on quotes and ensure an excellent customer experience.
- Engage in customer interactions via calls and live chat, providing tailored proposals.
- Train and support team members while monitoring performance metrics.
- Improve service standards to align with company goals.
Key Skills:
- Customer Satisfaction and Customer Service skills with a focus on responsiveness.
- Sales and Reservations expertise, including converting inquiries into bookings.
- Sales Management experience, including team training and performance driving.
- Strong communication and leadership abilities.
- Proficiency in reservation platforms or systems is a plus.
- Passion for the travel industry and commitment to sustainable practices.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Company Description Not in the Guidebooks is a tech-enabled platform for travel agents , offering access to thousands of authentic, experience-led journeys and boutique stays around the world. We make it easy for agents to quote and book immersive, sustainable holidays that combine originality with reliability. Every trip is curated and delivered by local hosts , ensuring travellers connect deeply with people and places while communities benefit from tourism. As a certified B Corp , we bring together technology, responsible travel, and exceptional service — empowering agents to offer their clients something truly different.
Role Description This is a contract role for a Reservation Sales Manager to help us elevate our sales team. The individual in this position will work alongside our sales manager bringing in best practice to help manage and motivate the team, ensure we have efficient processes to manage the growing number of enquiries, delivering fast turnaround on quotes and an excellent customer experience. This requires the person to be happy rolling up their sleeves and mucking in, answering calls, being on live chat, finding the right itineraries for customers and creating tailormade proposals. The role also involves training and supporting team members, monitoring performance metrics, and improving service standards to align with company goals.
Qualifications Customer Satisfaction and Customer Service skills, with an emphasis on responsiveness and maintaining high service standards Sales and Reservations expertise, including the ability to convert inquiries into bookings and meet sales targets Sales Management experience, including training teams, setting goals, and driving performance Strong communication and leadership abilities to foster collaborative relationships with partners and team members Proficiency in reservation platforms or systems is a plus Passion for the travel industry and commitment to sustainable travel practices