Research Analyst Customer Experience
Posted 2 weeks ago by Nicholson Glover on Linkedin
£58,000 Per year
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Research Reporting Analyst role focuses on transforming data into actionable insights to enhance customer experience in a complex service environment. The position involves delivering reports, leading impactful projects, and presenting findings to senior stakeholders. Candidates will utilize tools like Power BI, R, or Python to analyze customer sentiment and operational data. This role offers the opportunity to influence strategic decision-making across the organization.
Key Responsibilities:
- Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel.
- Lead high-impact projects such as Key Driver Analysis and Special Assistance Survey redesign.
- Implement a new Voice of the Customer platform using AI and social sentiment analysis.
- Present findings to senior stakeholders, including executives and board-level leaders.
- Apply statistical techniques to uncover patterns and opportunities.
Key Skills:
- 3+ years’ experience in market research or data analysis.
- Skilled in customer satisfaction survey analysis (quantitative and text).
- Proficient in Power BI, R or Python.
- Strong communication skills for explaining data to non-technical audiences.
- Organised, curious, and comfortable working independently.
Salary (Rate): £58,000.00
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other