Repairs Operations Manager

Main Duties and Responsibilities

• Oversee a large, multi-disciplinary repairs operation, managing a portfolio of circa 25,000 properties.
• Ensure the smooth running of the responsive repairs service by collaborating with the leadership team and utilising Direct Labour Organisation (DLO) teams.
• Collaborate with management colleagues to maintain a cohesive, high-performing, and resident-focused operation.
• Manage people and processes to ensure responsive repairs are efficiently controlled and delivered within the required time frames, adjusting processes as needed.
• Lead the service in adopting a proactive and comprehensive approach to compliance with legislation and industry standards, including requirements from Ombudsmen and the Regulator of Social Housing, to ensure residents' safety and wellbeing.
• Embed quality management systems into daily operations to ensure consistency, accountability, and continuous improvement.
• Ensure effective handling of resident complaints, learning from issues, and implementing continuous improvement measures for overall performance.
• Promote a culture of Health and Safety for residents and staff throughout operations.
• Manage budgets, prioritise expenditure, and consider resource constraints. Monitor operational costs, identify savings opportunities, and ensure income recovery, delivering value for money through rigorous planning and effective execution.
• Monitor and control costs across all aspects of the service, ensuring financial viability in line with Council procedures.
• Ensure alignment of designs and projects with Government and Council initiatives and targets, including those related to decent homes, sustainability, and carbon emissions.
• Oversee recruitment and retention of staff, supporting workforce development to fulfil service responsibilities. Participate in the Council's Apprenticeship Programme as required.
• Promote the training and development of staff within the service.
• Set challenging targets and monitor staff performance within the Occupied Repairs Team, taking corrective action when necessary.

Knowledge Repairs Operations Manager

Comprehensive knowledge and understanding of managing trade staff within a housing repair setting.

Skills and Abilities Repairs Operations Manager

Strong leadership, delegation and stakeholder management skills, with the ability to maintain organisational control in a busy, complex, multi-disciplinary and dynamic service environment.

Proven ability to motivate teams to meet performance standards, implement improved working methods, manage resources efficiently drive service success and deliver excellent customer care.

In-depth knowledge of housing legislation, regulations, budgetary and funding frameworks, and Government priorities, along with their potential impacts on investment and service delivery.