Repairs Office and Customer Services Manager

Repairs Office & Customer Services Manager

Reading

£20.96 per hour PAYE (£27.01 per hour Umbrella equivalent)

Full Time - 37 hours per week (additional hours may be required)

Temporary contract until April 2027

Office-based

We are currently recruiting for an experienced Repairs Office & Customer Services Manager to lead a busy repairs and customer service function within a housing maintenance environment.

Key Responsibilities

• Manage and motivate a busy repairs and customer services team.
• Lead on complaints coordination and service improvements.
• Monitor team performance and service standards.
• Support operational scheduling and repairs administration functions.
• Ensure Health & Safety procedures and property risk information are effectively managed.
• Develop and implement policies and procedures to improve service delivery.
• Build effective relationships with internal teams, contractors, customers and stakeholders.
• Analyse performance data and produce service reports.
• Drive customer satisfaction and reduce avoidable contact.

About You

• Previous management experience within housing repairs, maintenance or a related housing environment.
• Strong understanding of housing repairs processes and customer service delivery.
• Experience managing staff performance, procedures and service improvements.
• Knowledge of current housing issues and repairs legislation.
• Excellent communication, organisational and leadership skills.
• Strong IT skills with experience using CRM, housing management or repairs systems.
• Ability to manage competing priorities in a fast-paced environment.
• Good understanding of Health & Safety requirements.
• Clean driving licence and access to a vehicle for work purposes.

This is an excellent opportunity for an experienced housing repairs professional to join a high-performing team and make a real impact on service delivery.