Repairs Investigation Officer

We are currently working in partnership with a Housing Provider based in Devon, who are recruiting for a Repairs Complaint Investigator on a temporary six-month contract.

The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £20-25 via an Umbrella company.

The ideal candidate will experience collating information regarding repairs complaints, liaising with tenants, contractors and leaders to formulate a timeline of events.

Duties will include (but are not limited to):

• Investigating complaints relating to repairs, maintenance and property assets
• Creating detailed timelines of events to establish a clear audit trail
• Liaising with residents to understand concerns and provide updates throughout investigations
• Coordinating information from contractors, surveyors, repairs teams and housing colleagues
• Reviewing repair histories, inspection reports, correspondence and service records
• Gathering and assessing evidence to support complaint responses
• Identifying service failures, delays and learning opportunities
• Producing clear, accurate and evidence-based written responses
• Ensuring complaints are handled in line with timescales and policy requirements
• Supporting continuous improvement through lessons learned and trend analysis

Experience required:

• Experience required in Social Housing
• Experience working within repairs
• Experience collating data
• Experience compiling reports

Working hours:

• 37.5 hours per week
• Monday – Friday

Please note that you require recent experience to apply for this role.