Summary: The Repairs Coordinator role involves managing and tracking resident complaints for a Social Housing provider in Hemel Hempstead. The position requires drafting response letters, coordinating with internal teams, and supporting the damp and mould team by scheduling surveys and managing contractor work. Strong communication skills and experience in social housing or repairs are essential for success in this role.

Key Responsibilities:

• Track and manage resident complaints.
• Call residents to discuss complaints and draft response letters.
• Chase internal colleagues for information and track completion of commitments.
• Collate disclosure for disrepair cases and assist in tracking them.
• Support the damp and mould team by coordinating surveyors and managing appointments.
• Allocate work and follow up with contractors.

Key Skills:

• Experience in dealing with customer complaints.
• Ability to draft written correspondence related to complaints.
• Experience in social housing or repairs is beneficial.
• Strong written and verbal communication skills.

Salary (Rate): £20.71

City: Hemel Hempstead

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other