Summary: The Repairs Coordinator role involves managing resident complaints for a Social Housing provider in Hemel Hempstead. The position requires tracking complaints, coordinating with internal teams, and supporting the damp and mould team. The successful candidate will have experience in customer complaints and strong communication skills.

Key Responsibilities:

• Track complaints, call residents about complaints, draft response letters, chase up internal colleagues for information, and track the completion of commitments.
• Involved in collating disclosure for disrepair cases and helping to track them.
• Support the damp and mould team by coordinating surveyors, tracking/allocating work, booking appointments, and chasing up contractors.

Key Skills:

• Experience dealing with customer complaints and drafting written correspondence related to complaints.
• Social housing or repairs experience is beneficial.
• Strong written and verbal communication skills.

Salary (Rate): £20.71

City: Hemel Hempstead

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other