Repairs Complaints and Legal Officer

Key Responsibilities

• Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries.
• Carry out quality inspections of completed repair works.
• Liaise with contractors and internal teams to ensure remedial works are completed promptly.
• Monitor service performance and produce management reports.
• Investigate service issues and recommend process improvements.
• Support budget monitoring, contractor payments and procurement processes.
• Maintain accurate records and ensure compliance with council policies and service standards.

We're looking for someone who has:

• Experience within housing repairs, property maintenance or a similar environment.
• Knowledge of complaints handling and legal disrepair processes.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience producing reports and analysing performance data.
• A collaborative approach with the confidence to work with contractors, colleagues and residents.