Summary: The Repairs Administrator role involves providing high-quality repairs support for a social housing association in Sunderland on an ongoing temporary basis. The position requires effective communication with customers and efficient documentation management to ensure a seamless customer experience. The administrator will also collaborate with construction and sales teams to resolve issues related to repairs and maintenance. This role is essential for maintaining customer satisfaction and addressing defects in completed properties.

Key Responsibilities:

• Communicate with customers via their preferred method of contact (telephone, letter, email, and SMS message) to ensure regular contact is made and updates given
• Raising repairs, follow up repairs raised by customers and jobs that have multiple visits, previous cancellations, and no access
• Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey
• Communicate directly with customers to resolve issues, working with construction and sales team where necessary

Key Skills:

• Experience working in a similar repairs and maintenance function completing administrative support duties

Salary (Rate): undetermined

City: Sunderland

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other