About the role
We are looking for a Rent & Service Charge Analyst to join our Rent and Service Charges team on a 9-month fixed-term contract.
This is an excellent opportunity for someone with rent and service charge experience who enjoys working with data, analysing costs and ensuring residents receive accurate and transparent rent and service charge information.
You will play a key role in supporting the delivery of rent settings, service charge budgets, annual statements and financial analysis.
Working closely with colleagues across Finance, Housing Operations, Asset Management and Property Services, you will provide expert advice and analysis that supports informed decision-making and helps ensure compliance with regulatory and legislative requirements.
Key responsibilities
- Support the rent setting process, including validating rent calculations, applying approved increases within agreed timescales and in line with policy and regulatory requirements
- Calculate annual service charge budgets in line with legislation, policy and lease requirements
- Analyse service charge costs and identify variances, trends and areas of concern
- Support the accurate production of service charge estimates and annual statements
- Calculate and monitor sinking funds, ensuring adequate provision for future major works
- Liaise with Asset Management and Property Services teams regarding planned and reactive works costs
- Support Section 20 consultation processes and ensure compliance with relevant legislation
- Review invoices from managing agents, freeholders, utility providers and contractors to ensure accuracy and value for money
- Maintain accurate records of management companies, freeholders and third-party providers
- Respond to service charge enquiries from residents, leaseholders and internal stakeholders
- Support income recovery activities and contribute towards maximising service charge collection
- Produce analysis and reports to support decision-making and financial planning
- Provide guidance and training to colleagues on service charge processes and requirements
- Support wider Finance Directorate activities when required
Our expectations
- Accurate and timely production of service charge budgets and annual statements
- High levels of data accuracy and financial analysis
- Strong customer service and positive resident feedback
- Service charge changes processed within agreed timescales
- Effective management of enquiries and service charge queries
- Accurate forecasting, budgeting and variance reporting
- Continuous focus on value for money and income recovery
- Positive contribution to wider Finance team objectives and service improvements
About you
Essential
Previous experience calculating and administering service charges
Good understanding of accounting procedures and financial processes
Experience analysing financial information and explaining variances clearly
Excellent attention to detail and high levels of accuracy
Strong analytical and numerical skills
Advanced Excel skills, including the ability to analyse and summarise large datasets using functions such as Pivot Tables and VLOOKUPs
Ability to manage your own workload and meet challenging deadlines
Strong written and verbal communication skills
Ability to work collaboratively with colleagues, residents, leaseholders and external stakeholders
Positive and practical approach to problem solving and service delivery
A-Level, degree or equivalent qualification
Desired
Qualified or studying towards a recognised accounting qualification, such as AAT or equivalent
Experience working within social housing or a service charge environment
Knowledge of leasehold legislation and Section 20 consultation requirements
Understanding of rent and service charge policies within a housing organisation
Experience supporting rent-setting processes
Full UK driving licence and access to a vehicle for occasional travel between sites
Why join us?
This role offers the opportunity to join a specialist team at a particularly interesting time for Lifestone Homes.
You'll gain exposure to a large and varied housing portfolio, work closely with experienced finance professionals and play a key role in supporting both residents and the long-term financial sustainability of the organisation.
It's also an excellent opportunity for someone looking to further develop their knowledge of rent, service charges, leasehold management and housing finance within one of the region's largest housing providers.
Benefits
At Lifestone Homes, we believe in creating an environment where our people feel valued, supported, and inspired to grow.
That's why we offer a comprehensive benefits package designed to support your wellbeing, development, finances and work-life balance.
25 days annual leave, increasing with service to a maximum of 30 days
30 days annual leave from day one for Head of Service, Assistant Director and Director roles
Christmas closure in addition to your annual leave entitlement
Option to buy up to 5 additional days of annual leave each year
Generous pension scheme with up to 10% employer contributions
Annual performance bonus scheme, recognising individual contributions and achievements
Enhanced family-friendly leave, including maternity and paternity benefits
Health Cash Plan with support for everyday healthcare costs, virtual health services, gym discounts and free cover for up to four dependent children
Life assurance worth three times your annual salary
Employee Assistance Programme (EAP) providing 24/7 confidential support for your mental, physical and financial wellbeing
Flexible and hybrid working, helping you balance work and personal commitments
£200 annual flexible benefits allowance to spend through our benefits platform
Generous sick pay and income protection cover
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve.
We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.
Please let us know in advance of any suitable arrangements required.
Closing Date
11th November, 2026.
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.