Rent Arrears Recovery Officer

Summary: The Rent & Arrears Officer role at a local authority in Sutton involves managing debt recovery and housing rent collection on a temporary contract basis. The position requires proactive engagement with customers and stakeholders to resolve queries and ensure efficient recovery actions. Candidates should have relevant experience in debt recovery and customer service, along with strong organizational skills. This role is essential for maintaining financial integrity within council services.

Key Responsibilities:

• Assist the Finance Team in debt recovery across the full range of council services.
• Ensure timely and efficient rent arrears recovery actions, adhering to set procedures, protocols, and best practice guidelines.
• Manage a variety of housing rent collection tasks, including enforcement processes.
• Liaise with customers, their representatives, and both internal and external stakeholders to resolve queries and provide advice.
• Act as a point of contact for suppliers, service users, and other stakeholders, managing enquiries and escalating where necessary.
• Maintain records and ensure systems are in place for tracking customer contacts.
• Assist with telephone payment processing in accordance with council procedures.

Key Skills:

• 1 year experience in rent recovery or a similar field.
• Ability to work with data and figures to meet time-driven targets.
• Strong proficiency in Microsoft Office and finance applications (e.g. SAP, IAS, Capita).
• Experience working with multiple agencies to deliver customer-focused services.
• Knowledge of welfare benefits and Universal Credit.
• An understanding of debt collection and recovery, including relevant legislation and best practices.
• Excellent communication skills and the ability to build strong working relationships.

Salary (Rate): 22

City: Sutton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other