Zoho CRM Specialist

Zoho CRM Specialist

Posted 2 weeks ago by 1759914769

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Automation Computer Science Constituent Relationship Management Customer Relationship Management (CRM) Software Data Integrity Information Systems Scripting Technical Support Workflows Zoho Office Suite

Summary: The role of a Zoho CRM Specialist involves managing, customizing, and optimizing the Zoho CRM platform to support sales, marketing, and customer service teams. The ideal candidate should possess hands-on experience with Zoho applications and a strong grasp of CRM best practices. Responsibilities include configuring CRM modules, integrating with other tools, and providing training and support to internal teams. The position requires collaboration with cross-functional teams to ensure data integrity and compliance within the CRM system.

Key Responsibilities:

  • Customize and configure Zoho CRM modules, workflows, automation, and dashboards.
  • Integrate Zoho CRM with other Zoho apps (e.g., Zoho Campaigns, Zoho Books, Zoho Desk) and third-party tools.
  • Develop and maintain reports and analytics to support business decision-making.
  • Train and support internal teams on Zoho CRM usage and best practices.
  • Troubleshoot issues and provide ongoing technical support.
  • Collaborate with cross-functional teams to gather requirements and implement CRM solutions.
  • Ensure data integrity, security, and compliance within the CRM system.
  • Stay updated with Zoho's latest features and recommend improvements.

Key Skills:

  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
  • 2+ years of hands-on experience with Zoho CRM and Zoho One suite.
  • Strong understanding of CRM processes and sales/marketing workflows.
  • Experience with Zoho Deluge scripting and API integrations.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

We are seeking a skilled and detail-oriented Zoho CRM Specialist to manage, customize, and optimize our Zoho CRM platform. The ideal candidate will have hands-on experience with Zoho applications and a strong understanding of CRM best practices to support our sales, marketing, and customer service teams.

Key Responsibilities:

  • Customize and configure Zoho CRM modules, workflows, automation, and dashboards.
  • Integrate Zoho CRM with other Zoho apps (e.g., Zoho Campaigns, Zoho Books, Zoho Desk) and third-party tools.
  • Develop and maintain reports and analytics to support business decision-making.
  • Train and support internal teams on Zoho CRM usage and best practices.
  • Troubleshoot issues and provide ongoing technical support.
  • Collaborate with cross-functional teams to gather requirements and implement CRM solutions.
  • Ensure data integrity, security, and compliance within the CRM system.
  • Stay updated with Zoho s latest features and recommend improvements.

Required Qualifications:

  • Bachelor s degree in Computer Science, Information Systems, Business, or a related field.
  • 2+ years of hands-on experience with Zoho CRM and Zoho One suite.
  • Strong understanding of CRM processes and sales/marketing workflows.
  • Experience with Zoho Deluge scripting and API integrations.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

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