Zoho Administrator

Job Description

We are seeking an experienced Zoho Administrator to provide endtoend administration, security governance, and compliance support across the Zoho application suite. The ideal candidate will have strong experience with user access management, RBAC, audits, and enterprise CRM/ERP environments, ensuring secure, compliant, and efficient platform operations.

Key Responsibilities

Zoho Administration

• Perform endtoend administration of the Zoho suite (Zoho CRM and related applications)
• Manage user provisioning, deprovisioning, role assignments, and permission structures
• Support onboarding/offboarding workflows and access lifecycle processes

Security & Access Control

• Implement and maintain RoleBased Access Control (RBAC)
• Enforce security policies including:
  • IP restrictions
  • Login controls
  • Access segmentation based on job roles
• Monitor and remediate access risks

Compliance, Audit & Governance

• Perform periodic access reviews and audits
• Support compliance and audit requirements through documentation and control validation
• Manage license usage, lifecycle management, and platform governance
• Ensure adherence to internal security and data governance standards

Platform Operations & Support

• Collaborate with business and IT stakeholders to support configuration changes
• Assist with ERP / CRM testing activities related to access, data integrity, and workflows
• Troubleshoot user access, role, and permission issues

Required Skills & Qualifications

• Proven experience as a Zoho Administrator or similar SaaS admin role
• Handson experience with:
  • User and role management
  • RBAC implementation
  • Security controls and access governance
• Strong understanding of enterprise CRM and ERP environments
• Experience supporting compliance, audits, and access reviews
• Solid knowledge of Enterprise Data Management (EDM) concepts
• Experience with ERP / CRM testing and validation
• Strong analytical, documentation, and communication skills