Zendesk Configuration Specialist
Posted 2 weeks ago by Access Computer Consulting Plc
£400 Per day
Undetermined
Remote
England, UK
Summary: The role of Zendesk Configuration Specialist involves designing, implementing, and maintaining the Zendesk support platform, primarily working remotely with occasional travel to Holland. The candidate will optimize customer support workflows and enhance agent efficiency through hands-on configuration of various Zendesk modules. Collaboration with support, product, and IT teams is essential to align Zendesk with business goals and ensure scalability. A solid understanding of Zendesk products and experience in managing them is required.
Key Responsibilities:
- Design, implement, and maintain the Zendesk support platform.
- Configure Zendesk Support, Guide, Chat, Talk, and other modules.
- Customize workflows using triggers, automations, macros, views, and SLAs.
- Implement and manage Zendesk apps, integrations (e.g., Salesforce, Jira, Slack), and APIs.
- Collaborate with support, product, and IT teams to align Zendesk with business goals.
Key Skills:
- Hands-on experience configuring Zendesk.
- Deep understanding of Zendesk Support and other Zendesk products.
- Technical proficiency in optimizing customer support workflows.
- Ability to improve agent efficiency and deliver a seamless customer experience.
Salary (Rate): £400 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
I am recruiting for a Zendesk Configuration Specialist to work remotely with occasional travel to Holland.
You will be a detail-oriented and technically proficient Zendesk Configuration Specialist and be able to design, implement, and maintain the Zendesk support platform.
The ideal candidate will have hands-on experience configuring Zendesk to optimise customer support workflows, improve agent efficiency, and deliver a seamless customer experience. You will work closely with support, product, and IT teams to ensure Zendesk is aligned with business goals and scalable for growth.
You will be able to configure and maintain Zendesk Support, Guide, Chat, Talk, and other Zendesk modules.
You will customise workflows using triggers, automations, macros, views, and SLAs and implement and manage Zendesk apps, integrations (eg, Salesforce, Jira, Slack), and APIs.
You must have solid experience configuring and managing Zendesk.
You will also have a deep understanding of Zendesk Support and other Zendesk products (Guide, Chat, etc.).
Please apply ASAP to find out more!