Workday Technical Support Sepecialist

Are you an experienced Workday Technical Support Specialist looking to take ownership of help desk support, system optimisation, and issue resolution within a large-scale environment?

This role offers the opportunity to play a key part in maintaining and improving Workday systems while working closely with business users and technical teams.

What you'll be doing:

• Providing Tier 1–3 support for Workday-related tickets, including login and access issues, data discrepancies, and workflow errors
• Monitoring and triaging incoming tickets through ServiceNow, ensuring timely resolution and accurate documentation
• Escalating critical issues and coordinating with Workday support or external consultants where required
• Conducting root cause analysis for recurring issues and recommending long-term solutions
• Maintaining a knowledge base of issues and resolutions to support Tier 1 staff and reduce escalation
• Tracking system performance and user activity to identify inefficiencies and opportunities for optimisation
• Generating reports on ticket volume, resolution times, and issue categories to support continuous improvement
• Recommending and implementing configuration changes or user training initiatives to reduce ticket volume

What we're looking for:

• Previous experience supporting Workday in a large enterprise or public sector environment
• Familiarity with ServiceNow or similar ticketing systems and workflows
• Strong problem-solving and analytical skills with the ability to identify root causes and recommend solutions
• Excellent communication skills with the ability to collaborate across technical teams and end users
• Proactive approach to improving processes, system performance, and user experience

If you are a Workday Technical Support Specialist with strong troubleshooting skills and a background in system optimisation and ticket resolution, this is an excellent opportunity to contribute to the stability and efficiency of a mission-critical system. Apply today or reach out to Adam Leaver - al@skillsearch.com

Years of experience and salary levels are shown purely as a guide. We will only consider applications from candidates that can demonstrate the skills or experience required for the role.

Please be aware that while we would love to respond to every application we receive, due to high numbers we cannot guarantee this. We do however appreciate any time you invest into the application and will make sure to get in touch should anything in future more closely fit your skillset.