Workday Support Specialist

Summary: The Workday Support Specialist role involves providing comprehensive support for the Workday HCM system, including configuration, testing, and administration. The position requires collaboration with cross-functional teams to ensure system functionality aligns with operational needs while maintaining data integrity and compliance. The specialist will also be responsible for troubleshooting issues, conducting training, and developing reports to support decision-making. A strong understanding of HR processes, particularly in the public sector, is essential for success in this role.

Key Responsibilities:

• Assist with the configuration, testing, implementation, and ongoing administration of the Workday (HCM) system.
• Provide system administration, including business process configuration, reporting development, end-user training, and data management.
• Troubleshoot system issues, provide user support, and conduct training sessions.
• Ensure data integrity and compliance through audits, reconciliation, and quality checks.
• Collaborate with cross-functional teams to align system functionality with operational needs, and coordinate security access-related needs.
• Participate in system lifecycle activities, including requirements gathering, testing, documentation, training, and deployment of updates.
• Develop and maintain reports, and analytics to support decision-making.
• Communicate with vendors or consultants to support system.
• Familiar with all the modules of HCM.
• Stay informed on Workday releases and human resources information system (HRIS) best practices, recommending improvements.
• Perform other related duties as required.
• Strong understanding of Human Resources (HR) processes and practices in the public sector.
• Proficiency in report writing and analytics within Workday.
• Ability to take ownership of an aspect or task on a project with little to no assistance.
• Ability to translate business requirements into system configurations.
• Ability to maintain a detail-oriented focus on data accuracy and quality.
• Ability to troubleshoot system issues effectively with an understanding of the unique challenges of the public sector.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to handle confidential information.

Key Skills:

• 8+ years of experience in Workday HCM system administration.
• Strong understanding of HR processes and practices in the public sector.
• Proficiency in report writing and analytics within Workday.
• Ability to troubleshoot system issues effectively.
• Detail-oriented focus on data accuracy and quality.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Experience with system lifecycle activities.
• Familiarity with all modules of HCM.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other