Workday HCM Lead

Role Summary

The Workday AMS Onshore Lead will serve as the primary client-facing owner for ongoing Workday HCM support services.

This role is primarily functional in nature, with strong oversight of integrations, security, and reporting.

The Lead will manage governance, SLA adherence, incident prioritization, and coordinate delivery with offshore Functional and Technical consultants.

Key Responsibilities

• Client & Governance Management: Serve as primary POC for the engagement; lead governance calls; manage ticket intake, prioritization, SLA adherence, KPI dashboards, escalations, and continuous improvement.
• Functional Leadership: Review and approve configuration updates across Core HCM, Benefits, Compensation, Payroll, and Absence; oversee business process updates, security roles, complex reporting, payroll cycles, and bi-annual release impact analysis.
• Technical Oversight (Non-Development): Provide functional guidance for integration issues, review root cause analyses, and coordinate with offshore technical consultants on EIB, Core Connectors, Studio integrations, data loads, and tenant migrations.
• Offshore Team Coordination: Lead, mentor, and allocate workload for offshore functional/technical resources; conduct quality reviews, ensure SLA compliance, and maintain documentation standards.

Required Experience

• 7–10+ years of HRIS experience.
• 5+ years of Workday Functional experience (Core HCM, Benefits, Compensation, Payroll support, Security, Reporting & Calculated Fields).
• Prior experience in an AMS/Production Support model and managing offshore delivery teams.
• Strong understanding of Workday integrations at a conceptual and troubleshooting level.
• Experience in SLA/KPI-driven environments.

Preferred Qualifications

• Workday HCM Certification.
• Experience supporting multi-country deployments.
• ITIL knowledge (Incident, Problem, Change Management).
• Prior client-facing governance leadership experience.