Workday Functional AMS Support
Posted 2 weeks ago by 1752850727
£475 Per day
Outside
Remote
England
Summary: The role of Workday Functional AMS Support involves providing technical support and troubleshooting for Workday system users, focusing on complex configuration issues and system errors. The position requires collaboration with various teams to enhance system functionality and ensure data integrity. Candidates should have a strong background in technical support for enterprise systems, particularly Workday, and be adept at analyzing and resolving system problems. This is a day-rate contract position with a remote working arrangement for candidates based in the EU or UK.
Key Responsibilities:
- Provide technical support and troubleshooting for Workday system users, addressing complex configuration issues and system errors.
- Collaborate with Tier 1 support teams and cross-functional teams, including HR, finance, IT, and external vendors, to resolve issues and support system enhancements.
- Analyze and diagnose system problems, identify root causes, and implement solutions for system stability and efficiency.
- Assist with system integrations to ensure seamless data flow between Workday and other systems.
- Develop and maintain system documentation, including user manuals, knowledge base articles, and training materials.
- Support onboarding of new employees and conduct user training sessions on Workday functionalities.
- Participate in system testing and validation activities to ensure new configurations meet business requirements.
- Stay updated with Workday releases and best practices, making recommendations for system enhancements.
Key Skills:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- At least 2 years of experience in providing technical support for enterprise systems, preferably Workday.
- Proficiency in configuring Workday system settings, security roles, and reports.
- Workday certification(s) such as Workday HCM and experience with other enterprise systems or cloud-based applications are a plus.
- Understanding of HR and finance business processes is desirable.
- Strong analytical and problem-solving skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent communication skills in English, both written and verbal.
Salary (Rate): £475 daily
City: undetermined
Country: England
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Details
Type: Day-rate Contract
Rate: £400-475/day (Outside IR35)
Duration: 3-4 Months
Location: Remote (EU/UK based candidates only)
Start Date: ASAP / Immediate
Your tasks
- In this role, you provide technical support and troubleshooting for Workday system users, including complex configuration issues, system errors, and data discrepancies.
- Part of your daily work is the collaboration with Tier 1 support teams to escalate and resolve issues that require deeper technical knowledge, as well as with cross-functional teams, including HR, finance, IT, and external vendors, to support system enhancements and projects.
- You analyse and diagnose system problems, identify root causes and implement solutions to ensure system stability and efficiency.
- Working closely with integration teams, you assist with system integrations to ensure seamless data flow between Workday and other systems.
- In addition, your area of responsibility includes the development and maintenance of system documentation, including user manuals, knowledge base articles, and training materials.
- Also, you support the onboarding of new employees and conduct user training sessions to enhance user understanding of Workday functionalities and best practices.
- By participating in system testing and validation activities, you ensure that new configurations and updates meet the business requirements.
- Of course you will keep up to date with Workday releases, updates, and best practices, and make recommendations for system enhancements and improvements.
Your profile
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- At least 2 years of experience in providing technical support for enterprise systems, preferably Workday, as well as system testing, validation, and documentation.
- Proficiency in configuring Workday system settings, security roles and reports.
- Workday certification(s) such as Workday HCM as well as experience with other enterprise systems or cloud-based applications are a plus.
- Understanding of HR and finance business processes is desirable.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex system issues.
- Ability to prioritize and manage multiple tasks in a fast-paced environment and willingness to learn and adapt to new technologies and processes.
- Excellent communication skills in English, both written and verbal, with the ability to effectively collaborate with diverse teams.
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