Workday Finance Customer-to-Cash Consultant

Key Responsibilities

• Incident Resolution: Act as the primary escalation point to resolve complex system errors, integration failures, and data discrepancies within Workday C2C (Customer Contracts, Billing, Accounts Receivable, Revenue Management, and Collections).
• System Configuration: Maintain and refine C2C business processes, condition rules, customer invoice workflows, and custom validations to improve process efficiency and accuracy.
• Release Testing: Execute end-to-end system testing and validation for Workday bi-annual feature releases and weekly patches to ensure uninterrupted operations.
• Cross-Functional Collaboration: Partner strategically with Billing, Accounts Receivable, Revenue Recognition, and IT teams to align system capabilities with evolving business requirements.
• Documentation & Training: Create knowledge base articles, standard operating procedures (SOPs), and deliver ad-hoc end-user training to drive system adoption and reduce recurring support tickets.

Required Skills & Experience

• Experience: 14+ years of hands-on experience supporting and configuring Workday Finance, with a mandatory focus on Customer-to-Cash (C2C) or Order-to-Cash modules.
• Core Knowledge: Deep understanding of the billing lifecycle, customer contracts, revenue recognition principles, and how C2C transactions impact the General Ledger and broader financial reporting.
• Technical Skills: Expertise in auditing complex business processes, troubleshooting security assignments, and designing or modifying advanced financial reports related to receivables and revenue.
• Certification: An active Workday certification in Core Financials, Customer Accounts, or Revenue Management is highly preferred.