Workday AMS Lead
Posted 2 weeks ago by 1748607940
Negotiable
Outside
Remote
London
Summary: The Workday AMS Lead - HCM role involves leading support and optimization efforts for a large-scale Workday transformation in the post-implementation phase. The position requires collaboration with both business and technical stakeholders to ensure the ongoing success of the Workday platform. The candidate will manage incidents, drive improvements, and support user adoption and training initiatives. This is a remote position based in the UK with a contract length of 6 months.
Key Responsibilities:
- Lead ongoing support and enhancements across Workday HCM
- Act as the primary AMS contact for Workday-related queries and incident management
- Collaborate with internal teams and external vendors to resolve issues and deliver configuration changes
- Analyse and implement continuous improvements to optimise the system post go-live
- Manage ticketing queues and ensure SLAs are met
- Support user adoption, training, and change management efforts
- Maintain clear documentation and ensure compliance with internal governance standards
Key Skills:
- Proven experience leading Workday AMS or post-implementation support
- Strong functional knowledge of Workday HCM
- Solid understanding of support processes, ticketing tools, and service management best practices
- Comfortable working with both technical and non-technical stakeholders
- Proactive, solution-focused mindset with strong communication skills
- Ability to thrive in a fast-paced, evolving programme environment
Salary (Rate): Up to £500 per day
City: London
Country: UK
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Workday AMS Lead - HCM
Location: UK (Remote)
Contract Length: 6 months initially
Day Rate: Up to £500 per day (Outside IR35)
Start Date: ASAP
Overview:
We are working with a key client in the post-implementation phase of a large-scale Workday transformation. As they transition into a steady-state model, they are looking to engage an experienced Workday AMS Lead to take ownership of support and optimisation across the whole HCM suite.
This role will be central to ensuring the ongoing success of the Workday platform, driving improvements, managing incidents, and acting as a key point of contact across both business and technical stakeholders.
Key Responsibilities:
Lead ongoing support and enhancements across Workday HCM
Act as the primary AMS contact for Workday-related queries and incident management
Collaborate with internal teams and external vendors to resolve issues and deliver configuration changes
Analyse and implement continuous improvements to optimise the system post go-live
Manage ticketing queues and ensure SLAs are met
Support user adoption, training, and change management efforts
Maintain clear documentation and ensure compliance with internal governance standards
Key Skills & Experience:
Proven experience leading Workday AMS or post-implementation support
Strong functional knowledge of Workday HCM
Solid understanding of support processes, ticketing tools, and service management best practices
Comfortable working with both technical and non-technical stakeholders
Proactive, solution-focused mindset with strong communication skills
Ability to thrive in a fast-paced, evolving programme environment
Additional Information:
You must be based in the UK to be considered.