Windows Desktop Engineer
Posted 3 days ago by 1754714556
Negotiable
Outside
Remote
USA
Summary: The Windows Desktop Engineer role requires an experienced professional with over 8 years of experience to provide support for Windows-related issues, focusing on endpoint analytics and performance. The engineer will investigate and resolve various Windows performance issues while collaborating with IT teams. A strong understanding of Windows operating systems and troubleshooting skills is essential for this position. The role is fully remote and requires candidates to have prior experience in the USA.
Key Responsibilities:
- Evaluate endpoint analytical data and Windows event/log data to identify workstation performance issues.
- Investigate and identify root causes and remediation for Windows-related issues, including operating system, software installation, network connectivity, and third-party application conflicts.
- Monitor system performance and identify areas for improvement.
- Collaborate with other IT teams to troubleshoot and resolve complex technical issues.
Key Skills:
- In-depth knowledge of Windows operating systems, features, architecture, and functionalities.
- Ability to install and configure Windows operating systems on multiple platforms.
- Understanding of Windows updates, service packs, and patches.
- Ability to troubleshoot hardware and software issues related to Windows 10/11.
- Knowledge of network protocols and security protocols (TCP/IP, DNS, DHCP, VPN).
- Knowledge of Active Directory services, Group Policy, and domain configuration.
- Experience with PowerShell scripting and command-line interfaces.
- Knowledge of WMI Windows Management Instrumentation.
- Excellent problem-solving skills and ability to implement solutions.
- Good communication skills and ability to work in a team environment.
- Proficiency with performance monitoring and profiling tools.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Roles: Windows Desktop Engineer
Experience: 8+ years
Location: Raleigh, NC (100% Remote)
Employment: W2
Max rate for this role: $40
Note: 5 years of USA experience is mandatory.
skilled Windows Engineers. The primary responsibility of this individual will be to provide support for all Windows-related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end-user experience.
Scope of Work:
1. Ability to evaluate endpoint analytical data and Windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
2. Investigate and identify the root cause and remediation for identified Windows-related issues, including but not limited to:
a. Operating system issues
b. Software installation and configuration
c. Network connectivity issues.
d. Conflicting third-party applications
Monitor system performance and identify areas for improvement.
Work with other IT teams to troubleshoot and resolve complex technical issues.
A skilled Windows operating system engineer should have the following required skills:
1. In-depth knowledge of Windows operating systems, including its features, architecture, and functionalities
2. Ability to install and configure Windows operating systems on multiple platforms, including laptops, desktops, and servers
3. Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
4. Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
5. Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
6. Knowledge of Active Directory services, Group Policy, and domain configuration
7. Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
8. Knowledge of WMI Windows Management Instrumentation
9. Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
10. Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.
11. Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.