Windows Automation & Platform Engineer

About the Role

We are seeking a Windows Automation & Platform Engineer to join a team supporting a business-critical Majesco-based billing platform.

This role is focused on ensuring the stability, availability, performance, and continuous improvement of a highly available Windows server environment that supports core customer operations.

You'll play a key role in platform support, automation, monitoring, incident resolution, patch management, and operational excellence.

The ideal candidate will combine strong Windows infrastructure expertise with a passion for automation and continuous improvement.

Experience with Majesco is advantageous but not essential.

Key Responsibilities

• Support and maintain a highly available Windows-based production environment operating 24/7.
• Manage and administer clustered Windows server environments supporting critical business applications.
• Develop and enhance automation solutions to improve operational efficiency and reduce manual intervention.
• Create automated remediation and self-healing processes for common platform issues.
• Build and maintain monitoring, alerting, and performance management capabilities.
• Investigate platform incidents, performance issues, and service disruptions, performing root cause analysis and implementing permanent fixes.
• Support Windows and application patching activities, ensuring minimal business impact.
• Assist with platform provisioning, deployment, and environment management.
• Support application integrations and troubleshoot synchronisation or data-related issues.
• Work with development and business teams to support safe promotion of changes from development through to production environments.
• Drive continuous improvement initiatives to increase platform stability, resilience, and operational effectiveness.

Required Skills & Experience

• Strong Experience administering and supporting Windows Server environments.
• Hands-on Experience with PowerShell and automation Scripting.
• Experience supporting business-critical production systems.
• Strong troubleshooting and incident management skills.
• Experience with monitoring, alerting, and performance management tools.
• Knowledge of high availability, server clustering, load balancing, and infrastructure resilience.
• Experience implementing operational automation and process improvements.
• Understanding of release, deployment, and change management processes.
• Excellent problem-solving and analytical skills.

Desirable Skills & Experience

• Experience supporting Majesco applications or platforms.
• Background within insurance, financial services, or other highly regulated environments.
• Experience supporting enterprise application integrations.
• Familiarity with SQL and data investigation activities.
• Experience with ITIL-based support environments.
• Knowledge of DevOps and Infrastructure as Code practices.

What We're Looking For

We're looking for someone who enjoys solving complex operational challenges, automating repetitive tasks, and improving platform reliability.

Whether your Background is primarily Windows Infrastructure with strong automation skills or you bring direct Majesco Experience, we'd love to hear from you.

This is an excellent opportunity to join a team responsible for a critical customer-facing platform and make a significant impact on its stability, performance, and future evolution.