Webex Contact Center Engineer
Posted Today by V-Soft Consulting Group, Inc
Negotiable
Undetermined
Remote
Remote
Summary: The Webex Contact Center Engineer role involves supporting and administering Webex Contact Center configurations and operations, with a focus on number porting activities and call flow design. The position requires expertise in enterprise voice platforms and cloud contact centers, along with strong troubleshooting skills. The role is based in Louisville, Kentucky, but is offered as a remote position. Candidates will be part of a dynamic consulting group recognized for its growth and innovation in technology services.
Key Responsibilities:
- Support number porting activities, including LOA submission, validation, and coordination with carriers
- Maintain phone number inventory and assignment processes (DIDs)
- Administer and support Webex Contact Center (WxCC) configuration and operations
- Build and maintain call flows and IVR logic using Flow Designer
- Configure and manage Entry Points, Queues, and Routing Strategies
- Familiarity with skill-based routing and queue optimization
- Exposure to contact center migrations or platform modernization efforts
Key Skills:
- Experience with Webex Contact Center Flow Designer
- Experience supporting enterprise voice platforms or cloud contact centers
- Experience with PSTN, SIP, and voice routing concepts
- Experience with Webex Contact Center administration
- Call flows / IVR design
- Queues and routing strategies
- Strong troubleshooting skills across voice and contact center environments
- Hands-on experience with number porting lifecycle (LOA, validation, carrier coordination)
Salary (Rate): undetermined
City: Louisville
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Webex Contact Center Engineer
Primary Location: Louisville, Kentucky
V-Soft Consulting is currently hiring for a Webex Contact Center Engineer for our premier client Louisville, Kentucky.
Education and Experience
- Experience with Webex Contact Center Flow Designer
- Experience supporting enterprise voice platforms or cloud contact centers
- Experience with PSTN, SIP, and voice routing concepts
- Experience with Webex Contact Center administration
Knowledge and Skills:
- Call flows / IVR design
- Queues and routing strategies
- Strong troubleshooting skills across voice and contact center environments
- Hands-on experience with number porting lifecycle (LOA, validation, carrier coordination)
WHAT YOULL DO:
Job Responsibilities:
- Support number porting activities, including LOA submission, validation, and coordination with carriers
- Maintain phone number inventory and assignment processes (DIDs)
- Administer and support Webex Contact Center (WxCC) configuration and operations
- Build and maintain call flows and IVR logic using Flow Designer
- Configure and manage:
- Entry Points
- Queues
- Routing Strategies
- Familiarity with skill-based routing and queue optimization
- Exposure to contact center migrations or platform modernization efforts
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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