Web Content Specialist

Project Overview

We are seeking a detail-oriented Web Support Specialist with WordPress experience to assist with troubleshooting and optimizing our website functionality. This is a short-term project focused on resolving website contact form and email routing issues, reviewing employee portal functionality, and conducting a quality assurance audit of website content and links.

Responsibilities

• Investigate and correct website contact form/email routing issues to ensure inquiries submitted through the website are delivered to the appropriate recipients.
• Review and troubleshoot existing WordPress plugins and website configurations related to form submissions and email notifications.
• Recommend and implement plugin updates or replacements if necessary to resolve functionality issues.
• Test and evaluate the employee portal to confirm it is functioning properly and identify any user experience or technical issues.
• Conduct a review of website content pages to identify and correct broken links, errors, or navigation issues.
• Document findings, recommendations, and completed fixes.

Required Qualifications

• Experience troubleshooting and maintaining WordPress websites.
• Familiarity with WordPress plugins, particularly form and email notification tools.
• Understanding of website hosting, DNS, email routing, and contact form functionality.
• Ability to independently diagnose and resolve website issues.
• Strong attention to detail and quality assurance skills.
• Excellent communication and documentation abilities.

Preferred Qualifications

• Experience with employee/member portals within WordPress environments.
• Knowledge of common WordPress form plugins such as Contact Form 7, Gravity Forms, WPForms, or similar.
• Experience performing website audits and content quality checks.

Deliverables

• Resolution of website inquiry/email routing issues.
• Verification and testing of employee portal functionality.
• Identification and correction of broken links and content issues.
• Summary of work completed and any recommendations for future improvements.