Key Responsibilities
- Design, implement, configure, and support Cisco Meraki network environments, including:
- Meraki MX Security Appliances
- Meraki MS Switches
- Meraki MR Wireless Access Points
- Meraki SD-WAN solutions
- Monitor network performance, availability, and security across multiple locations.
- Troubleshoot and resolve complex network connectivity, routing, switching, wireless, and VPN issues.
- Perform network upgrades, firmware updates, and infrastructure maintenance activities.
- Support LAN, WAN, WLAN, Internet, and site-to-site connectivity.
- Participate in network assessments, documentation, and capacity planning activities.
- Provide onsite support for hardware installation, rack-and-stack, cable verification, equipment replacement, and network cutovers as needed.
- Collaborate with vendors, service providers, and internal IT teams to resolve network-related incidents.
- Maintain network diagrams, standard operating procedures, and technical documentation.
- Support incident, problem, and change management processes following ITIL best practices.
- Participate in after-hours maintenance windows and critical issue escalations when required.
Required Qualifications
- 5+ years of enterprise network engineering experience.
- 3+ years of hands-on Cisco Meraki administration and support experience.
- Strong understanding of:
- TCP/IP
- Routing (BGP, OSPF, Static Routing)
- Switching (VLANs, STP, Trunking)
- Wireless Networking
- DNS, DHCP, NAT
- VPN Technologies (Site-to-Site, Client VPN)
- Experience with SD-WAN deployment and troubleshooting.
- Ability to perform onsite network installation and troubleshooting activities.
- Strong analytical, troubleshooting, and communication skills.
- Experience working in multi-site enterprise environments.
Preferred Qualifications
- Cisco certifications such as CCNA, CCNP, or Meraki certifications (ECMS1/ECMS2).
- Experience with network monitoring and management tools.
- Knowledge of network security concepts, firewalls, and access control policies.
- Experience supporting cloud-connected and hybrid network environments.